Trevor Cook
Summary
Experienced and reliable IT professional with over 20 years of proven success providing high-level technical support to C-suite executives, VIPs, and senior leadership in fast-paced corporate environments. Known for delivering white-glove service with discretion, urgency, and attention to detail. Adept at resolving complex technical issues, maintaining confidentiality, and ensuring seamless technology experiences for high-profile users. Strong communicator who bridges the gap between executive needs and technical teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Support Advisor
Cenovus Energy
12.2019 - 05.2025
- Provided high-level technical support to C-suite executives, board members, and VIPs across Windows, iOS, and Android platforms, ensuring minimal downtime and uninterrupted productivity.
- Showcased strong multitasking abilities while managing multiple competing priorities without compromising on the quality of work delivered or timeliness of completion.
- Managed and maintained executive AV setups for boardrooms, remote conferencing (Zoom, Teams, WebEx), and high-profile presentations.
- Contributed to a collaborative work environment by acting as a liaison between executives and staff members on various issues or concerns that required resolution or attention from leadership figures.
- Liaised between executives and internal IT teams to prioritize urgent issues and implement technology upgrades.
Senior Deskside Support Analyst
AltaGas – Compugen/TCS
05.2017 - 12.2019
- Act as an escalation point for deskside support technicians and resolve complex incidents and service requests.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Delivered IT asset lifecycle management, including procurement, imaging, deployment, and disposal of desktops, laptops, and peripherals.
- Perform all new hire IT orientations and setup of all technical equipment including phone, voicemail, mapping of network drives/printers, and train users on effectively accessing all internal systems, contributing to the overall growth and success of the team.
- Maintain ITSM documentation and ensure all incidents, requests, and resolutions are recorded accurately using ServiceNow.
Senior Level II Queue Monitor Analyst
Canadian Natural Resources Ltd. - Compugen
05.2014 - 05.2017
- Troubleshooting of all IT related issues including: software/hardware upgrades, mobile devices and Microsoft Office Suite 2010/2013.
- Monitor and escalate service requests, schedule follow up's and remediation as required including: Diagnosis, analysis, and resolution of computer hardware problems.
- Update departmental documentation for the in-house Knowledge Base.
- Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
Desktop Support Technician
Gran Tierra Energy Inc. (Contract)
07.2013 - 11.2013
- Provided exceptional executive level IT support.
- Enhanced user productivity, training employees on the use of new applications and system features.
- Effectively managed inventory of IT assets, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
Windows 7 Deployment Coordinator
Lightstream Resources (Contract)
04.2013 - 07.2013
- Document all pertinent end user identification information and develop build process.
- Coordinating/scheduling deployment dates to ensure minimal business interruption.
- Communicate with business partners and the IT team to ensure successful deployments.
- Response and resolution of issues reported by users.
- Record key issues on master control spreadsheet.
- Upgrade Windows XP workstations to Windows 7.
Windows 7 Deployment Technician
Encana (Contract)
08.2012 - 01.2013
- Deploy Windows 7 Operating system to end-user machines meeting specific deadlines.
- Understand and support users with the resolution of reported incidents.
- Reduced downtime for clients by troubleshooting and resolving technical issues promptly.
- Ensured compliance with company policies and regulatory requirements during the deployment process, mitigating potential risks.
- Optimized system performance by conducting thorough pre-deployment testing and validation.
- Improved client satisfaction by providing exceptional customer service throughout the entire deployment lifecycle.
IT Security Administrator
Apache Canada Inc. (Contract)
06.2012 - 07.2012
- Created new user accounts.
- Processed account terminations.
- Assign Active Directory member profiles to user accounts.
- Update documentation on new IT security procedures.
Senior Deskside Support Technician
TransAlta Corporation (Contract)
01.2011 - 05.2012
- Provided executive level IT support.
- Managed inventory of IT equipment, maintaining accurate records and ensuring timely replacement or repairs as needed.
- Collaborated with cross-functional teams to address complex technical challenges and implement effective solutions.
- Supported clients with efficient problem-solving for various technical issues, reducing downtime in the workplace.
- Facilitated seamless onboarding experiences for new hires by preparing training materials, coordinating orientation schedules, and providing ongoing support throughout their transition period.
Education
High School Diploma -
Sydney Academy
Sydney, NS06-2022
Skills
- Windows 10/11
- Microsoft 365 Suite
- ServiceNow
- Citrix
- SharePoint Online
- Active Directory
- SCCM Consoles
- iOS & Android Device Support
- Zoom, WebEx, Microsoft Teams, Cisco Meeting Room Systems
- VPN Support (Cisco AnyConnect, GlobalProtect)
Certification
- SharePoint Online Site Owners
Timeline
Executive Support Advisor
Cenovus Energy
12.2019 - 05.2025
Senior Deskside Support Analyst
AltaGas – Compugen/TCS
05.2017 - 12.2019
Senior Level II Queue Monitor Analyst
Canadian Natural Resources Ltd. - Compugen
05.2014 - 05.2017
Desktop Support Technician
Gran Tierra Energy Inc. (Contract)
07.2013 - 11.2013
Windows 7 Deployment Coordinator
Lightstream Resources (Contract)
04.2013 - 07.2013
Windows 7 Deployment Technician
Encana (Contract)
08.2012 - 01.2013
IT Security Administrator
Apache Canada Inc. (Contract)
06.2012 - 07.2012
Senior Deskside Support Technician
TransAlta Corporation (Contract)
01.2011 - 05.2012
High School Diploma -
Sydney Academy
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