Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Hi, I’m

ISHAN DEMLA

Software Eng
Windsor,ON

Summary

Technical Support and IT Infrastructure professional with experience supporting Windows environments, Active Directory, enterprise applications, endpoint security, and networked systems in manufacturing and corporate settings. Proven ability to resolve high-volume incidents, support infrastructure systems, and collaborate across technical teams, aligning with government administration and information technology best practices.

Overview

2
years of professional experience
1
Certification

Work History

Exkor Manufacturing
Windsor, ON

IT Support / Infrastructure Support (Part-Time)
09.2025 - 12.2025

Job overview

  • Provided technical support for 50+ production users, supporting workstations, printers, barcode scanners, and network-connected manufacturing systems, demonstrating strong technical assistance capabilities.
  • Resolved 80+ ServiceNow incidents involving hardware failures, application errors, connectivity issues, and user access problems, contributing to system performance analysis.
  • Assisted with troubleshooting 10+ switches, routers, and on-prem servers, contributing to infrastructure stability and uptime, including network administration tasks.
  • Supported Multi-Factor Authentication (MFA) deployment and resolved 25+ authentication issues, improving security compliance and demonstrating security administration skills.
  • Designed an Excel-VBA inventory system used by 50+ staff, improving asset tracking accuracy and operational visibility, showcasing system performance analysis and technical analysis skills.
  • Part of Linamar Group

Exkor Manufacturing
Windsor, ON

IT Support Analyst (Co-op)
09.2023 - 08.2024

Job overview

  • Delivered enterprise IT support across 6+ departments, resolving 150+ ServiceNow tickets related to hardware, software, networking, and accounts, aligning with information technology support standards.
  • Deployed and maintained 100+ endpoints with SentinelOne, improving endpoint security coverage and compliance, demonstrating security administration and technical analysis.
  • Administered Active Directory user accounts for 100+ users, including access provisioning, permissions, and password resets, supporting server administration and network administration.
  • Supported 50+ workstation upgrades from Windows 10 to Windows 11, ensuring smooth transitions with minimal downtime, showcasing Windows Server administration.
  • Utilized SCCM to deploy 20+ software packages, perform patching, and manage endpoint configurations, contributing to effective system performance analysis and technical support.
  • Part of Linamar Group

Linamar Corporation
Guelph, ON

Application Administrator (Co-op)
09.2024 - 12.2024

Job overview

  • Provided application and system support for 30+ global manufacturing plants, supporting production, supply chain, finance, and engineering systems, demonstrating expertise in manufacturing IT support.
  • Managed and resolved 300+ application support tickets involving system access, performance issues, and user errors, contributing to system performance analysis and technical assistance.
  • Administered IFS ERP user access for 200+ users, managing roles, permissions, and security controls, showcasing database administration and security administration skills.
  • Supported reporting and system availability for 10+ enterprise applications, ensuring operational continuity and demonstrating capacity planning.
  • Created and maintained 15+ technical documents outlining application support, troubleshooting, and access procedures, enhancing written skills for technical documentation.
  • Corporate IT

Skyjack Inc.
Guelph, ON

Software Engineer (Co-op)
05.2025 - 08.2025

Job overview

  • Supported production software systems used across 10+ countries, impacting global manufacturing operations and demonstrating proficiency in information technology support.
  • Fixed 20+ software defects, improving system stability and reducing operational disruptions, showcasing technical analysis and trouble shooting skills.
  • Implemented 5+ functional enhancements to improve usability and system performance, contributing to system performance analysis.
  • Collaborated with 3+ cross-functional teams (engineering, QA, operations) to meet quality and safety standards, demonstrating agility and communication skills.
  • Assisted in configuring multiple HMI/display systems for boom-lift models, supporting updated UI and logic settings, demonstrating technical analysis for building automation systems.

Education

University of Windsor

Bachelor of Computer Science (Honours) from Applied Computing (Co-op)
12.2025

University Overview

Skills

  • Windows 10/11
  • Windows Server
  • Linux
  • MacOS
  • Active Directory
  • SCCM
  • User Access Management
  • MFA support
  • Backup & Recovery
  • Disaster Recovery support
  • Server Administration
  • Virtualization
  • TCP/IP
  • DNS
  • DHCP
  • Avaya
  • Network Infrastructure support
  • CCTV systems
  • SentinelOne Endpoint Security
  • Security Administration
  • ServiceNow
  • IFS ERP
  • Power BI
  • SSRS
  • SQL
  • MySQL
  • PostgreSQL
  • VBA
  • JavaScript

Certification

  • Introduction to Cybersecurity - Cisco
  • Networking Essentials - Udemy
  • Database Management Systems - Coding Ninjas
  • Object-Oriented Programming
  • Cloud Computing on AWS
  • DevOps Fundamentals
  • Security Exposure: Endpoint protection, MFA systems, cybersecurity fundamentals, security administration

Projects

Projects
Smart Parking System, University of Windsor, Built a full-stack application supporting 3 user roles and 6 functional modules. Designed a PostgreSQL database with 8+ relational tables and executed 20+ SQL queries, demonstrating database administration and SQL proficiency. Nearest Bus Stop Identification System (Team Project), University of Windsor, Developed a Java-based system using OOP and UML, serving 100+ potential users. Implemented optimized routing logic achieving 100/100 project score, showcasing technical analysis and system design capabilities.

Timeline

IT Support / Infrastructure Support (Part-Time)
Exkor Manufacturing
09.2025 - 12.2025
Software Engineer (Co-op)
Skyjack Inc.
05.2025 - 08.2025
Application Administrator (Co-op)
Linamar Corporation
09.2024 - 12.2024
IT Support Analyst (Co-op)
Exkor Manufacturing
09.2023 - 08.2024
University of Windsor
Bachelor of Computer Science (Honours) from Applied Computing (Co-op)
ISHAN DEMLASoftware Eng