Trent Porter
Rancho Cucamonga
Summary
To secure a position in customer service that will allow me to use my communication skills while learning new ones. My ideal role is one that is rewarding and has the opportunity for advancement.
Experienced with coordinating and managing large-scale competitive events. Uses strategic planning and efficient execution to ensure seamless tournament operations. Knowledge of fostering team collaboration and delivering high-quality results.
Overview
8
8
years of professional experience
Work History
Tournament Director/Supervisor
Sierra Lakes Golf Club
01.2021 - Current
- Booking tournaments to beat company revenue targets
- Creating contracts with organizers inclusive of scheduling and financial obligations, payment collections
- Solely responsible for an average of $400k annually in tournament sales
- Promoting and growing tournament contract base
- Coordinate with general manager to ensure proper staffing on tournament days
- Coordinate with cross-functional departments such as food and beverage in preparation for tournament days
- Managerial opening and closing procedures
- Managed break and lunch schedules for staff
- Handling customer issues as they arose
- Handled full scope inventory process
Crew member- Certified Food Handler
Chipotle
01.2020 - 01.2021
- Provided customer service in a high volume, fast paced environment
- Payment processing
- Food Prep/ opening responsibility to get items ready for the day
- Responsive for closing procedures responsible for cleaning, restocking, and register cash out
- Resolve customer complaints and inquiries promptly and professionally
- Maintained a clean and organized work area, including food preparation stations
- Cross-trained in various positions to support teams needs
Leader
Baseball Camp
05.2017 - 05.2019
- Lead small groups of elementary students in activity
- Teach players how to complete it
- Coach/correct those who are struggling
- Remain positive and keep their attention
- Take feedback and learn from camp coaches
Education
AA - General Ed, focus on obtaining AA in business
SBCC
07.2025
Diploma - College Prep
Los Osos High School
05.2019
Skills
- Organizational leadership
- Event management
- Rules enforcement
- Emergency preparedness
Timeline
Tournament Director/Supervisor
Sierra Lakes Golf Club
01.2021 - Current
Crew member- Certified Food Handler
Chipotle
01.2020 - 01.2021
Leader
Baseball Camp
05.2017 - 05.2019
Diploma - College Prep
Los Osos High School
AA - General Ed, focus on obtaining AA in business
SBCC
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