Travis Jaeger
Spruce Grove,AB
Overview
15
15
years of professional experience
Work History
Mall Parking Enforcement
Paladin Security Group
11.2024 - Current
- As Parking Enforcement for a Mall, I am responsible for enforcing the Mall Policies as they relate to Parking
- I am responsible for issuing Parking Fines to individuals who violate the Mall Parking Policies
- I am responsible for arranging to have vehicles towed off site for multiple infractions of Mall Parking Policies
- I assist Mall Patrons in regards to vehicle issues, such as helping patrons locate their vehicle, or providing a boost for dead batteries
- I assist the Mall Security Guards as needed at the direction of the Security Supervisory Team
- I respond to incidents throughout the Mall Property
- I write reports for incidents on Mall Property that I respond to, such as Vehicle Collisions, Bans from Property, Medical Emergencies, and Property Damage
Mall Security Guard
Paladin Security Group
02.2024 - 11.2024
- As a Mall Security Guard, I was responsible for responding to various incidents that occurred throughout the Mall
- I was responsible for performing regular Mechanical Room Patrols to ensure quick response to malfunctions in equipment
- I was responsible for performing proactive patrols of the Mall Property to provide a Visible Security Presence on the Property
- I wrote reports for various incidents that I responded to, including reports for property damage, theft, arrests, medical incidents, and assaults on property
- I engaged with various Mall Tenants to build positive relationships between the Tenancy and Mall Security
Operational Field Director
Paladin Security
07.2022 - 11.2023
- As an Operational Field Director, I am the first contact for the Operations Department, Site Supervisors, Clients, and field staff in the event of an emergency, incident, or inquiry after-hours
- I am responsible to act as the liaison between emergency services, staff, local authorities, and regulatory bodies as necessary
- I perform site visits throughout Edmonton and surrounding area, to verify guard compliance with Provincial Licensing requirements, Paladin Uniform standards, reporting and note taking procedures, and OH&S compliance, and to coach guards on the same
- I am responsible to issue disciplinary action as necessary, and reporting disciplinary incidents to the respective CSM
- I am responsible to maintain email and phone communication between Operations, Supervisors and Management team addressing all in prompt fashion
- Additionally I act as a point of contact for overnight guards with Paladin Management
Operational Dispatcher
Paladin Security
03.2022 - 07.2022
- As an Operational Dispatcher, I am responsible to create, update and modify work schedules for Security Guards within Paladin Security
- I maintain scheduling software and to coordinate any entry completed by anyone within or outside the operations center to ensure accuracy
- I work with Portfolio Resource Coordinators to ensure that all scheduling needs are met, and that client and site information is accurate
- I provide information to guards, managers, and department managers as requested regarding additional shifts, vacation requests, last minute book-offs, shift availability and shift cancellations
- I dispatch Mobile Security for Alarm Response and Site Assistance requests
- I also accept hourly safety checks from Guards working solitary sites, and follow up with Guards who fail to check in.
Loss Prevention Officer
Save-on-Foods
05.2020 - 03.2022
- I was responsible for ensuring a safe work environment for Team Members, as well as a safe shopping environment for customers
- I was tasked with preventing loss to company assets due to damage, theft and negligence, and I interacted with various Store Management to accomplish this task
- Additionally, I reported daily to off-site supervisors, and regulated customer access to the property to comply with current COVID-19 restrictions.
Border Services Officer
Canada Border Services Agency
12.2018 - 01.2020
- I helped to facilitate various travelers entry into Canada, while also evaluating their admissibility, and the admissibility of their goods
- While facilitating entry, I actively sought out deception, and concealed contraband items
- As a Border Services Officer, I was tasked with enforcement of over 90 Acts of Parliament, including the Customs Act, Criminal Code, Immigration and Refugee Protection Act, and Proceeds of Crime (Money Laundering) and Terrorist Finance Act.
Mobile Patrol Officer
Paladin Security
02.2017 - 05.2018
- I routinely patrolled various business and industrial properties, as per client requests
- Additionally, I responded to multiple alarm systems throughout Calgary, while prioritizing alarm and patrol response based on severity and time of response
- I wrote reports for alarm and incident response, and provided backup for other mobile and static guards throughout the City of Calgary
Mobile Patrol Officer
Paladin Security
06.2016 - 01.2017
- I routinely patrolled various business and industrial properties, as per client requests
- Additionally, I responded to multiple alarm systems throughout Edmonton and Sherwood Park, while prioritizing alarm and patrol response based on severity and time of response
- I wrote reports for alarm and incident response, and provided backup for other mobile and static guards throughout the City of Edmonton and Sherwood Park
Emergency Medical Responder
Alberta Health Services
01.2011 - 12.2014
- As an Emergency Medical Responder, I responded to 9-1-1 calls for medical assistance, and provided on scene emergency medical assistance
- I provided continuing medical care to various patients, and transported patients to hospital
- I was expected to maintain current knowledge of Emergency Care, and to maintain a clean and functional Ambulance and medical equipment
- Additionally, I provided Emergency standby at major events, assisted in-hospital with patient care, and interacted with the community to provide interactive education
Education
Alberta Professional Investigator Training
Tip of The Spear
12.2021
Emergency Medical Responder
Grande Prairie Regional College
11.2009
Skills
- Policies and Procedures Enforcement
- Performance Evaluations
- Disciplinary Actions
- Excellent Problem-Solver
- Strong Work Ethic
- Work Prioritization
- Certified MOAB Instructor
References
References available upon request
Timeline
Mall Parking Enforcement
Paladin Security Group
11.2024 - Current
Mall Security Guard
Paladin Security Group
02.2024 - 11.2024
Operational Field Director
Paladin Security
07.2022 - 11.2023
Operational Dispatcher
Paladin Security
03.2022 - 07.2022
Loss Prevention Officer
Save-on-Foods
05.2020 - 03.2022
Border Services Officer
Canada Border Services Agency
12.2018 - 01.2020
Mobile Patrol Officer
Paladin Security
02.2017 - 05.2018
Mobile Patrol Officer
Paladin Security
06.2016 - 01.2017
Emergency Medical Responder
Alberta Health Services
01.2011 - 12.2014
Emergency Medical Responder
Grande Prairie Regional College
Alberta Professional Investigator Training
Tip of The Spear
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