ABHISHEK MAYUR
Scarborough,Ontario
Summary
Detail-oriented and physically fit professional with experience in parking enforcement, security monitoring, and customer service. Strong understanding of municipal by-laws, traffic regulations, and security operations. Skilled in conflict resolution, issuing citations, and handling public inquiries with professionalism. Holds valid Ontario G driver’s license and MLEO Parking Enforcement Certification. Committed to ensuring compliance and maintaining public safety through effective enforcement procedures
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concierge & Parking Enforcement Officer
Allied Universal Security
01.2023 - Current
- Conduct parking enforcement by monitoring designated areas and issuing citations for violations.
- Utilize Protege system for access control and security monitoring.
- Respond to parking complaints, provide information, and assist with public inquiries.
- Maintain records of incidents and reports for legal and administrative purposes.
- Assist emergency services and law enforcement with on-site incidents.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
Operations Manager
204 Fuels & U-Haul
07.2023 - 12.2023
- Handled customer complaints and disputes professionally to maintain order.
- Oversaw security measures and trained staff on incident response procedures.
- Conducted vendor relationship management and market analysis to ensure optimal outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Valet & Security Guard
Allied Universal Security
01.2023 - 07.2023
- Handled customer complaints and disputes professionally to maintain order.
- Ensured smooth valet operations while maintaining security protocols.
- Delivered high-level customer service, resolving guest concerns promptly.
- Managed vehicle parking operations, maintaining accurate records for efficient workflow.
- Collaborated with security teams to ensure the safety and security of the premises.
Store Manager, Assistant Manager, Customer Service
Shells Gas Station | 204 Fuels & U-haul
10.2017 - 11.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Education
Postgraduate Certificate - Cyber Security
Durham College
Oshawa, ON04-2025
Postgraduation - Marketing Management And Sales
Lambton College
Toronto, ON05-2019
Bachelor’s Degree in Computer Science Engineering - Computer Science
Kurukshetra University
Kurukshetra, Haryana, India 05-2015
Skills
- Parking Enforcement & By-law Compliance
- Municipal Law Enforcement (MLE)
- Customer Service & Conflict Resolution
- Report Writing & Documentation
- Vehicle Tagging & Towing Procedures
- Surveillance & Investigation
- Emergency Response & Risk Mitigation
- Patrolling (On Foot & Vehicle)
- Effective decision making
- Strong work ethic
- Multitasking and organization
- Safety procedures
Community Involvement
Volunteered as a blood donor, contributing to community health initiatives
Certification
- MLEO Parking Enforcement Certification
- Ontario Association of Chiefs of Police (OACP) Certificate
- Security Guard License (Ontario)
- First Aid/CPR Certification
- Valid GZ Driver’s License (Ontario) – No demerit points
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Operations Manager
204 Fuels & U-Haul
07.2023 - 12.2023
Concierge & Parking Enforcement Officer
Allied Universal Security
01.2023 - Current
Valet & Security Guard
Allied Universal Security
01.2023 - 07.2023
Store Manager, Assistant Manager, Customer Service
Shells Gas Station | 204 Fuels & U-haul
10.2017 - 11.2022
Postgraduate Certificate - Cyber Security
Durham College
Postgraduation - Marketing Management And Sales
Lambton College
Bachelor’s Degree in Computer Science Engineering - Computer Science
Kurukshetra University
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