Trang Lennertz

➢ Assisted in performing echocardiograms under supervision, including transthoracic
(TTE) and transesophageal (TEE) procedures
➢ Prepared patients by explaining procedures, ensuring comfort, and obtaining accurate
medical histories
➢ Demonstrated strong attention to detail while capturing high-quality diagnostic images
➢ Maintained strict adherence to HIPAA regulations and infection control protocols
➢ Collaborated with sonographers and cardiologists to support accurate diagnosis and
patient care
➢ Managed time efficiently in a fast-paced clinical environment while maintaining
professionalism

• Handled inbound calls to assist members with benefit inquiries, ensuring clarity and understanding of health benefit options.
• Provided accurate information regarding health benefits and enrollment processes.
• Achieved high levels of customer satisfaction through effective communication skills.
• Performed follow-up calls to confirm resolution of customer inquiries and enhance member satisfaction.

• Coordinated patient scheduling and appointments to optimize clinic workflow.
• Collected patient information, verified insurance, and processed co-payments to facilitate smooth check-in experience.
• Assisted with patient check-in and verification processes.
• Processed insurance claims and verified coverage details.
• Maintained medical records while ensuring strict compliance with confidentiality regulations.
• Enhanced patient experience through friendly service and assistance.
• Maintained cleanliness and organization of reception area.