Tracy (Tia) Joiner
Vancouver,BC
Summary
Dedicated customer service professional with extensive experience in fostering client success and delivering exceptional service across various sectors with a on proven track record of building strong customer relationships, resolving complex inquiries, and training team members to uphold the highest service standards.
Adept at maintaining detailed knowledge of products, policies, and procedures to ensure seamless customer interactions. Recognized for a calm and friendly demeanor, even in high-pressure situations, and committed to enhancing the customer experience through personalized assistance and effective communication.
Overview
20
20
years of professional experience
Work History
Inbound Sales Representative
1-800-GOT-JUNK
Vancouver, BC
04.2017 - 05.2024
- Participated in regular training sessions on sales techniques and best practices.
- Built strong relationships with customers through excellent service delivery.
- Identified customer needs and recommended appropriate products.
- Maintained detailed records of franchise interactions in the CRM system.
- Responded to customer inquiries via phone and email, handling upwards of 100 client interactions per day.
- Consistently maintained a 5-star quality assurance rating.
- Resolved customer complaints promptly to ensure satisfaction within department standards.
- Provided accurate information regarding product features, pricing, and availability.
- Applied good listening skills to determine customer preferences and financial limits.
- Closed sales by building rapport and overcoming objections.
- Achieved established sales targets by generating new customer accounts.
Assistant Front End Manager
IGA Marketplace
Vancouver, BC
10.2012 - 04.2017
- Encouraged teamwork among staff members by recognizing accomplishments and achievements.
- Supervised cashiers to ensure accurate and efficient transaction handling.
- Assisted in the training of front-end staff.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Resolved customer complaints promptly and professionally.
- Managed daily operations of the front-end area, including opening and closing duties.
- Monitored and handled cash drawers at checkouts to verify adequate cash supply.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Remained calm and professional in stressful circumstances, effectively diffusing tense situations.
- Organized and updated schedules to optimize coverage for expected customer demands.
Customer Service Representative
Safeway
Vancouver, BC
06.2010 - 09.2012
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided timely and effective resolution to customer complaints.
- Assisted customers with product selection, returns, and exchanges.
- De-escalated problematic customer concerns, maintaining a calm and friendly demeanor.
- Ensured customer satisfaction through exceptional service.
- Managed customer inquiries related to store promotions and special offers
- Assisted in maintaining store appearance and stock levels to enhance the customer experience.
Croupier/Poker Dealer
River Rock Casino & Resort
Richmond, BC
07.2004 - 01.2009
- Maintained an up-to-date knowledge of gaming rules, regulations, and procedures for cash games and tournaments, including the BC Poker Championships.
- Interacted with customers in a friendly and professional manner to enhance their gaming experience.
- Assisted in training new croupiers on proper dealing techniques and customer service best practices.
- Facilitated private tables, special events, and training sessions for new players.
- Ensured compliance with gaming regulations and maintained a fair gaming environment.
- Monitored table dynamics and managed player interactions to promote a positive atmosphere.
Education
High School Diploma -
Bowden Grandview School
Bowden, AB06-1980
Skills
- Salesforce
- Excellent Communication
- Attention to Detail
- Interpersonal Communication
- Organizational Skills
- Professionalism
- Problem-Solving
- Customer Relations
Timeline
Inbound Sales Representative
1-800-GOT-JUNK
04.2017 - 05.2024
Assistant Front End Manager
IGA Marketplace
10.2012 - 04.2017
Customer Service Representative
Safeway
06.2010 - 09.2012
Croupier/Poker Dealer
River Rock Casino & Resort
07.2004 - 01.2009
High School Diploma -
Bowden Grandview School
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