Tracy Stock
Calgary,Canada
Summary
Seasoned professional with a robust background in automotive finance and customer service, notably at Audi Royal Oak. Excelled in client relations and efficient document management, leveraging strong organizational and communication skills. Proven track record in enhancing customer satisfaction and streamlining financial processes, contributing to significant operational improvements.
Overview
15
15
years of professional experience
Work History
Receptionist
Audi Royal Oak
Calgary, Alberta
05.2022 - Current
- Coordinated pick-up and delivery of express mail services.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated and recorded customer or client information to maintain accounts.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Assisted with onboarding of new employees by providing orientation information and support.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted with special projects assigned by management when required.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Sales and Finance Specialist
Driveline Auto
Calgary, Alberta
04.2021 - 12.2021
- Worked Canada Drives and LendingArch consumer leads and once the customer agrees to getting approved I would submit the application to the bank for a pre-approval.
- Once the customer gets approved, I select their new vehicle that fits their approval.
- I then emailed pictures of the vehicle to the customer for their approval.
- I then resubmitted the customer's application to the bank with the vehicle attached, and I would build the deal with mechanical and loan protection products.
- Once the bank re-approves the deal, all financial documents are emailed to the customer through PandaDocs for digital signing.
- The customer then emails the documents back, and the logistics department makes arrangements to deliver the vehicle to the customer and have them sign the original documents.
Automotive Finance & Insurance Manager
HYUNDAI GALLERY
Calgary, Canada
02.2020 - 01.2021
- Assisted customers with the financial aspect of the vehicle purchase process
- Helped customers decide on additional products to protect their vehicle
- Responsible for monthly remittances to vendors
- Responsible for getting bank documents completed in a timely fashion
Automotive Finance & Insurance Manager
Cochrane Dodge
Cochrane, Canada
12.2012 - 01.2020
- Same as above
Automotive Finance & Insurance Manager
Precision Hyundai
Calgary, Canada
04.2010 - 12.2012
- Same as above
Automotive Finance & Insurance Manager
Subaru Calgary
Calgary, Canada
04.2012 - 11.2012
- Same as above
Education
accounting - Accounting and Business
WL Seaton Secondary School
Vernon, BCSkills
- Customer Service Skills
- Computer Skills
- Organizational Skills
- Teamwork Skills
- Scheduling
- Correspondence distribution
- Document management
- Professional and polished presentation
- Verbal and written communication
- Multitasking and prioritization
- Multi-line telephone systems
- Greeting and seating clients
- Customer/Client relations
- Data inputting
References
References available upon request.
Timeline
Receptionist
Audi Royal Oak
05.2022 - Current
Sales and Finance Specialist
Driveline Auto
04.2021 - 12.2021
Automotive Finance & Insurance Manager
HYUNDAI GALLERY
02.2020 - 01.2021
Automotive Finance & Insurance Manager
Cochrane Dodge
12.2012 - 01.2020
Automotive Finance & Insurance Manager
Subaru Calgary
04.2012 - 11.2012
Automotive Finance & Insurance Manager
Precision Hyundai
04.2010 - 12.2012
accounting - Accounting and Business
WL Seaton Secondary School