Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Managed multiple tasks and met time-sensitive deadlines.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Volunteer’s Director’s Assistant
Mend Poverty
10.2016 - 08.2017
Assisted director with recruiting volunteers
Processed applications for approval or denial
Scheduled Orientations for Volunteers
,Contacted volunteers for follow up Setup worksite Tours for possible donators for the organization.
Data Entry Clerk
Time Warner Cable
03.2015 - 06.2016
Organized files and collected data to process through computer the database
Verified employee’s world orders in detail
Provided quality assurance to ensure employees were doing their jobs to get paid on time.
Supervisor (Cleaning Maintenance)
JJ Property
09.2008 - 04.2014
Supervised fifteen employees to ensure building maintenance was clean
Trained new employees
Met with customers in person to discuss results of cleaning service provided
Processed payroll for employees and submitted data entries.
Education
Certificate - Administrative Assistant
Los Angeles ORT College
Van Nuys, CA
05.2014
Skills
Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, QuickBooks)
Office Procedure, Telephone Skills, Filing and organizing/Editing
Typing (45 wpm)
10 key by touch
Customer Service skills
Bilingual (English and Spanish)
Able to maintain confidentiality and comply with company policies
Customer Service: Ability to work under pressure, Ability to learn new software, Ability to meet timelines and schedules, Excellent organizational skills