Tracy Nelson
Red Deer,Albertw
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
34
34
years of professional experience
Work History
Kindergarten Educational Assistant
Prairie Land Regional School Division
Consort, AB
08.2016 - Current
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Administered tests and assessments to evaluate student progress and performance.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Provided support to help students with special needs learn and grow.
School Bus Driver
Prairie Land Regional School Division
Veteran, AB And Consort, AB
09.2012 - Current
- Maintained Alberta driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Attended pre-trip meetings to support safe transport of students.
- Recorded bus route and made notes for substitute drivers.
- Maintained accurate and up-to-date route and time logs.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Obeyed federal, Alberta and local traffic laws and regulations to enable safe transportation outcomes for participants.
Home Support Aide
Alberta Health Services, Deer
12.2009 - 01.2012
- Maintain records of patient care, condition, progress, and problems in order to report and discuss observations with home care nurses and other home support aides
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Administer prescribed oral medications under written direction of physician or as directed by home care nurse and aide
- Collaborated with coworkers to ensure the safe care of all residents
- Provide supervision and assistance to elderly residents in a full service assisted living facility
- Established working relationships with the families of the patients.
- Delivered services to customer locations within specific timeframes.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Maintained clean, safe, and well-organized patient environment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Client Service Representative
RBC Financial
10.2008 - 12.2010
- Assist with financial transactions such as deposits, withdrawals, cheque cashing/ordering, bill payments, money orders and transfers, and foreign currency exchanges.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Cook
Acadia Foundation
07.2007 - 07.2010
- Prepared evening meals for residents of the Consort Lodge, Clean up and upkeep of cleanliness of kitchen, coolers, freezer and storage area
- Daily interaction with residents and families.
Customer Service Representative
ATB Financial, Consort
01.2005 - 01.2007
- Assist and Advise Customers in the utilization of all ATB Financial services
- Perform all duties of a teller as required
- Maintain and balance cash holdings, daily control of administration accounts
- Prepare outgoing clearings, sending/receiving wires, traveler's cheques and foreign currency purchases and sales
- Answering telephone, filing, typing letters, all clerical duties as needed
Bookkeeper/Secretary
Town of Oyen
01.1991 - 01.2003
- Preparation of Accounts Receivable, Accounts Payable, Payroll, Month End Statements
- Filing, Answer Telephone, inventory, parts person – order and receive, cleaning, assisting customers
Education
Medical First Responder Course -
St. Johns Ambulance
VETERAN2022
Distance Education Health Care Aide Certificate -
Norquest College
ONLINE2010
Office Administration Diploma - undefined
The Career College
Calgary, Alberta1990
Grade 12 Diploma - undefined
South Central High School
Oyen, Alberta1989
Skills
- Volunteer FireFighter and Medical First Responder for Veteran Fire and Rescue Department since 2013
- Educational Opportunities
- Punctual, concentrate well, good communication and listening skills, and willing to learn new tasks
- Work well in group situations and as individual
- Possess good problem solving and organizational skills
- Not afraid to ask for assistance or advice
- Excellent computer skills:
- MacBook, Windows, Microsoft Office, Munisoft Municipal Software Program, CLOS, Finesse, CLIC, Farm Equity Manager and QuickBooks
Accomplishments
- March 2023 SIVA (Supporting Individuals through valued Attachments)
- February 2022 - Autism 201
- December 2021 - Using Systems to Teach Social and Emotional Information
- January 2019 Air Brakes Endorsement
- April 2016/2022 Medical First Responder Course and First Aid Level A CPR and AED
- April 2015 – S200 & S300 Building Construction and Basic Fireground Operations Course
- November 2012 – S Endorsement Course
- January 2012 - Foot Care
- September 2011 - Infection Control
- September 2010 – Supportive Pathways
- May 2010 – Colostomy Care – Coronation Hospital
- January and February 2009 – Health Care Aide training - DTHR
- March 2009 – Food Preparation Couse
- May 2009 – Health Care Aide Course
- September 2006 – Online Quickbooks course
- February 1999 – Freedom of Information & Protection of Privacy Training Program
- June 1999 – Basic Emergency Preparedness Course
- March 1992 to 1996– AMEBS Training, LAPP course, Employment Standards Course, Palliser Regional Municipal Planning Commission Course
References
- Darryl Tkach – Veteran, AB 403-575-1066 - Veteran Fire Department Fire Chief
- Mary Lou Kohut - Didsbury, AB. 403-559-9024 - Friend
- Jalisa Owens - Consort, AB 403-575-7006 - Consort School - Teacher
Timeline
Kindergarten Educational Assistant
Prairie Land Regional School Division
08.2016 - Current
School Bus Driver
Prairie Land Regional School Division
09.2012 - Current
Home Support Aide
Alberta Health Services, Deer
12.2009 - 01.2012
Client Service Representative
RBC Financial
10.2008 - 12.2010
Cook
Acadia Foundation
07.2007 - 07.2010
Customer Service Representative
ATB Financial, Consort
01.2005 - 01.2007
Bookkeeper/Secretary
Town of Oyen
01.1991 - 01.2003
Medical First Responder Course -
St. Johns Ambulance
Distance Education Health Care Aide Certificate -
Norquest College
Office Administration Diploma - undefined
The Career College
Grade 12 Diploma - undefined
South Central High School