Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tracy Nelson

Calgary,Alberta

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

Flight Attendant

LynxAir
05.2023 - 03.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to Transport Canada regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Educational Assistant

Prairie Land Regional School Division
08.2012 - 02.2023
  • Assessing learning needs of students and attending planning meetings
  • Observing and reporting behavior of students to teachers
  • Assisting teachers in describing learning objectives and goals of students
  • Supporting teachers in delivering effective courses of action to help students with least intelligence level
  • Helping in preparing lessons plans and selecting materials for teaching
  • Meeting with students and discussing their progress and finding right solutions for their problems.
  • Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
  • Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.

School Bus Driver

Prairie Land Regional School Division
08.2012 - 04.2023
  • Completed pre-trip and post-trip bus inspections and documented information in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.

Home Support Aide

Alberta Health Services
12.2009 - 08.2012
  • Maintain records of patient care, condition, progress, and problems in order to report and discuss observations with home care nurse and other home support aides
  • Administer prescribed oral medications under written direction of physician or as directed by home care nurse and aide
  • Collaborated with coworkers to ensure the safe care of all residents
  • Provide supervision and assistance to elderly residents in a full service assisted living facility
  • Established working relationship with the families of the patients.

Client Service Representative

RBC Financial
10.2008 - 12.2010
  • Assist with financial transactions such as deposits, withdrawals, cheque cashing/ordering, bill payments, money orders and transfers, and foreign currency exchanges.

Cook

Acadia Foundation
07.2007 - 07.2010
  • Daily interaction with residents and families.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Customer Service Representative

ATB Financial
01.2005 - 01.2007
  • Assist and Advise Customers in the utilization of all ATB Financial services
  • Perform all duties of a teller as required
  • Maintain and balance cash holdings, daily control of administration accounts
  • Prepare outgoing clearings, sending/receiving wires, traveler’s cheques and foreign currency purchases and sales
  • Answering telephone, filing, typing letters, all clerical duties as needed.

Bookkeeper/Secretary

Consort Truck & Tractor
01.2004 - 01.2005
  • Filing, Answer Telephone, inventory, parts person – order and receive, cleaning, assisting customers.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.

Office Assistant

Town of Oyen
01.1991 - 01.2003
  • Assisted in preparation of agenda in addition to recording resolutions, discussions and proceedings of Council meetings
  • Recording Secretary for the Assessment Review Board
  • Excellent knowledge of land-use bylaw and public notice advertising placements, assisted landowners in development permit applications
  • Familiar with the Municipal Government Act
  • Assisted in preparation of budget and financial statements
  • Preparation of Assessment and Tax Roll and all related calculations
  • Preparation of Accounts Payable, Accounts Receivable, Payroll, Town Utilities and Month End Financial Statements
  • All clerical duties as required
  • Conducted yearly municipal census as required by the Government of Alberta
  • 2000 and 2001 Administrator for the Community Lottery Board Grant Program.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Education

Flight Attendant -

LynxAir
Calgary, AB
05.2023

Health Care Aide Certificate -

Norquest College, Long Distance Education
01.2010

Office Administration Diploma -

The Career College, Calgary, Alberta
01.1990

Grade 12 Diploma -

South Central High School, Oyen, Alberta
01.1989

Skills

  • Volunteer Fire Fighter and Medical First Responder for the Veteran Fire and Rescue Department since 2013
  • Volunteer Alberta Children's Hospital since 2024
  • Punctual, concentrate well, good communication and listening skills, and willing to learn new tasks
  • Work well in group situations and as an individual
  • Possess good problem solving and organizational skills
  • Not afraid to ask for assistance or advice
  • Excellent computer skills: Microsoft Office 365, Munisoft Municipal Software Program, CLOS, Finesse, CLIC, Farm Equity Manager, QuickBooks, Google Meet, Drive, Team, Gmail
  • First Aid Level A CPR AND AED May 2023
    Mental Health First Aide - Jan 2022
    Medical First Responder Course - Jan 2022
    Hazmat Awareness Course - April 2022
    Air Brakes Endorsement - 01/2019
    S200 & S300 Building Construction and Basic Fire Ground Operations Course - 04/2015
    S Endorsement Course - 11/2012
    Foot Care - 01/2012
    Infection Control - 09/2011
    Supportive Pathways - 09/2010
    Colostomy Care - Coronation Hospital - 05/2010
    Health Care Aide training - DTHR - 01/2009 - 02/2009
    Food Preparation Course - 03/2009
    Health Care Aide Course - 05/2009
    Online Quickbooks course - 09/2006
    Freedom of Information & Protection of Privacy Training Program - 02/1999
    Basic Emergency Preparedness Course - 06/1999
    AMEBS Training, LAPP course, Employment Standards Course, Palliser Regional Municipal Planning Commission Course - 03/1992 - 1996

References

  • Darryl Tkach, 403-575-1066
  • Deryk Thulien, 403-575-2020
  • Kevin Van Lagen, 403-575-9247
  • Jalisa Owens, 403-575-7006

Timeline

Flight Attendant

LynxAir
05.2023 - 03.2024

School Bus Driver

Prairie Land Regional School Division
08.2012 - 04.2023

Educational Assistant

Prairie Land Regional School Division
08.2012 - 02.2023

Home Support Aide

Alberta Health Services
12.2009 - 08.2012

Client Service Representative

RBC Financial
10.2008 - 12.2010

Cook

Acadia Foundation
07.2007 - 07.2010

Customer Service Representative

ATB Financial
01.2005 - 01.2007

Bookkeeper/Secretary

Consort Truck & Tractor
01.2004 - 01.2005

Office Assistant

Town of Oyen
01.1991 - 01.2003

Flight Attendant -

LynxAir

Health Care Aide Certificate -

Norquest College, Long Distance Education

Office Administration Diploma -

The Career College, Calgary, Alberta

Grade 12 Diploma -

South Central High School, Oyen, Alberta

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Tracy Nelson