Tracy Harvick
Long Beach
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Support Staff
Pat Moore Foundation
Costa Mesa
08.2013 - 03.2016
- Assisted patients with physical needs and motivated them to achieve therapeutic goals.
- Transported patients between therapy sessions and waiting areas to ensure timely treatment. to and from the occupational therapy work area.
- Monitored patients' attendance, progress, attitudes, and accomplishments, recording information in client records to support ongoing care and treatment.
- Cultivated relationships with community referral sources, including schools and community groups, to enhance patient support and resources.
- Make regular rounds to ensure that residents and areas are safe and secure.
Server
RUSSO'S
Belmont
10.2012 - 04.2014
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Served food and beverages to patrons, and prepared or served specialty dishes at tables.
- Checked with customers to ensure meal satisfaction and addressed any concerns promptly.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Communicated daily specials to customers, emphasizing unique offerings to enhance dining experience.
- Prepared itemized checks detailing meal costs and sales taxes for accurate billing.
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Team Leader
Coco's Bakery Restaurant
Lakewood
07.2005 - 09.2012
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Coordinate assignments for cooking staff to optimize workflow of cooking personnel to ensure economical use of food and timely preparation.
- Schedule staff hours and assign duties.
- Monitor employee and patron activities to ensure liquor regulations are obeyed.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Resolved complaints regarding food quality, service, or accommodations to enhance guest satisfaction.
- Monitored budgets and payroll records, reviewing financial transactions to ensure authorized and budgeted expenditures.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Establish standards for personnel performance and customer service.
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
- Maintain records required by government agencies regarding sanitation and food subsidies.
- Directed worker training programs, addressing personnel problems, hiring new staff, and evaluating employee performance in dining and lodging facilities.
- Order and purchase necessary supplies for daily operations equipment and supplies.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
Server
Hof's Hut Restaurant and Bakery
Los Alamitos
01.1998 - 03.2004
- Managed high customer volume efficiently, ensuring timely service and customer satisfaction.
- Monitored customer satisfaction by checking in regularly to address any concerns.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Served meals to customers promptly at their tables.
- Served food and beverages to patrons and prepared specialty dishes at tables.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Informed customers about daily specials, enhancing their dining experience and encouraging menu exploration.
- Prepare checks that itemize and total meal costs and sales taxes.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Welcomed customers as they arrived.
- Set up payments by POS.
- Prepped breakfast, lunch, and dinner.
- Maintained a clean and sanitary environment throughout the restaurant.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Washed and sanitized dishes and kitchen tools to uphold hygiene standards.
- Supported the host by answering phone calls for reservations and take-out orders.
Education
Certificate in Medical Billing & Coding -
DeVry University
Online07-2026
High school or equivalent -
Wilson High School
Long Beach, CA03-1996
Skills
- Patient Assistance
- Healthcare Experience
- Medical Records
- HIPAA
- ICD-10
- ICD coding
- Insurance Support
- Billing
- Billing Support
- Appointment Coordination
- EMR Systems
- Powerpoint
- Excel
- Data Entry
- Inventory Control
- Inventory
- Management
- Team Coordination
- Client assistance Service
- Billing
- CSR
- Customer Care
- Restaurant Experience
- Catering
- Budgeting
- Employee evaluation
- Basic Coding
- Record Keeping
- Phone communication
- Point of sale
- Record Keeping
- Phone communication
Assessments
- Customer Service Skills, Proficient, 09/01/18
- Customer Service, Proficient, 02/01/20
- Customer Focus & Orientation, Proficient, 03/01/20
- Administrative support professional fit, Completed, 12/01/20
- Data entry: Accuracy, Proficient, 02/01/21
- Customer service, Completed, 08/01/21
- Verbal communication, Completed, 06/01/21
- Medical receptionist skills, Completed, 06/01/21
- Electronic health records: Best practices, Completed, 04/01/21
- Medical billing, Completed, 04/01/21
- Following directions, Completed, 05/01/21
- Customer service fit, Proficient, 05/01/20
- Filing & organization, Completed, 11/01/20
- Work style: Professionalism, Proficient, 06/01/21
- Administrative assistant/receptionist, Completed, 02/01/21
- Work motivation, Completed, 05/01/21
- Basic attention to detail, Completed, 08/01/21
- Scheduling, Completed, 12/01/20
- Work style: Conscientiousness, Proficient, 11/01/21
- Advanced attention to detail, Completed, 08/01/21
- Medical billing, Completed, 07/01/22
- Medical receptionist skills, Completed, 07/01/22
- Customer focus & orientation, Familiar, 11/01/21
- Office manager, Familiar, 07/01/22
Personal Information
Authorized To Work: US
Timeline
Support Staff
Pat Moore Foundation
08.2013 - 03.2016
Server
RUSSO'S
10.2012 - 04.2014
Team Leader
Coco's Bakery Restaurant
07.2005 - 09.2012
Server
Hof's Hut Restaurant and Bakery
01.1998 - 03.2004
Certificate in Medical Billing & Coding -
DeVry University
High school or equivalent -
Wilson High School