Tracy Andrew-Tyas

Solicit new customers.

Price processing/pull & ship request for quotes and estimate delivery times based on lead time for cutting/processing versus current orders in house for each piece of processing equipment(s).

Enter all new orders and and ensure delivery estimates are met by insuring all sourced material arrives on time and equipment schedules are maintained.

Ensure customer satisfaction to maintain the opportunity for repeat business.

• Boosted sales through effective product recommendations tailored to individual customer needs.
• Managed high call volume while maintaining a professional and friendly demeanor with all customers.
• Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
• Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
• Increased average transaction value with strategic upselling techniques aimed at meeting customer needs.
• Exceeded performance targets consistently, receiving multiple commendations from management for outstanding work ethic and results-driven approach.

Junior sales representative responsible for maintaining current customer contract satisfaction.