Tracy Andersen
Chilliwack
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
Work History
Production/Merchandise Roller
Value Village Thrift Stores
06.2021 - 11.2024
- Maintain that merchandise is off the floor
- Merchandise Distribution
- Organizing racks
- Taking off old stock and replacing them with new stock placing them in proper the roper sections according to sizes, types of clothing male/female etc
Building Manager
Brizo Holdigs
05.2019 - 02.2022
- Prepared and processed lease and rental applications
- Keeping files organized and up to date
- Screening Tenants
- Dealing with rent Issues
- Maintenance and Repairs
- Performed regular Inspections of Units
- Conducted Move Ins and Move Outs Inspections to determine if any repairs are needed
- Utilized Social Media to advertise vacant apartments
- Delivered emergency 24 hour call service for tenants on building issues
Sr Customer Service Professional
Stream Global Services Inc
09.2008 - 11.2017
- Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
- Fielded customer complaints and queries,fast- tracking them to problem resolution.
- Investigated technical issues using knowledge baseband personal experience to complete timely resolutions.
- Maintaining customer accounts
- Upheld strict quality control policies and procedures during customer interactions.
- Trained new employees on procedures and policies too maximize team performance..
- Addressed and resolved customer product complaints empathetically and professionally.
Cashier
Wal Mart
05.2002 - 09.2004
- Processed credit card and debit payments via POS systems, providing accurate charges and credits.
- Operated POS terminals and cash drawer balancing.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Sardis Secondary
Chilliwack, BCCertificate - Interpersonal Communications
University of The Fraser Valley
Chilliwack, BCSkills
- Strong Organization Skills
- Detailed Oriented
- Strong Verbal and Written Communications
- Friendly and Approachable
- Windows Proficient
- Microsoft Office
- Multi task
- Team Player
- Conflict Resolution
- Supervising Experience
- Data Entry
Timeline
Production/Merchandise Roller
Value Village Thrift Stores
06.2021 - 11.2024
Building Manager
Brizo Holdigs
05.2019 - 02.2022
Sr Customer Service Professional
Stream Global Services Inc
09.2008 - 11.2017
Cashier
Wal Mart
05.2002 - 09.2004
High School Diploma -
Sardis Secondary
Certificate - Interpersonal Communications
University of The Fraser Valley
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