Tracey Strong Burnside
PORT HOPE,ON
Summary
Seasoned Case Manager showcasing exceptional organizational, communication and relationship building skills. Expert in client support and advocacy while mutually enhancing agency service delivery goals and client care satisfaction. Demonstrates unparalleled professionalism and analytical thinking, while seeking collaborative relationships to address wholistic approaches to increase quality of living standards.
Overview
29
29
years of professional experience
Work History
Office Manager (Co-Owner)
BEST Woodworking Inc.
01.2023 - Current
- Maintain business administrative functioning, including scheduling projects, sourcing materials, facilitating communications with clients and staff, ensure compliance with payroll and tax-related items.
- Manage files and records for clients and adhere to safety procedures to prevent breaches and data misuse.
- Reconcile end-of-month reports to determine accurate billing and payment processing.
- Establish team priorities, maintain schedules and monitor performance.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
Owner/Operator
The Port Event Space
11.2018 - 12.2022
- Established an event space start-up business in downtown Port Hope
- Managed day-to-day operations of all business related tasks.
- Co-created events and workshops held at the venue.
- Lead sales representative and event coordinator for all scheduled events.
- Developed and nurtured customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Trained and motivated employees to perform daily business functions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Social Work Case Manager
Highland Shores Children Aid
11.2004 - 01.2019
- Provided direct services to children and families in the community to protect children and ensure ongoing safety and well-being
- Investigated and assessed allegations of child abuse and/or neglect.
- Established clear understanding with clients as to the basis for service and developed case plans according to level of need and intervention.
- Drafted court documentation and attended Family Court and Youth Justice Act court hearings
- Collaborated well with community-based agencies and professionals to promote and achieve better outcomes for children and families.
- Provided intensive social work service to children and youth placed in specialized resources.
- Formulated comprehensive treatment plans through effective assessment, case planning and problem-solving.
- Established solid working relationships with community-based agencies through client advocacy and support practices.
- Interviewed children, adolescents and all adults involved in their lives, to assess current situations and challenges with a focus on delivering comprehensive therapeutic services.
- Completed detailed case notes, as well as bi-annual assessments, summarizing regular interactions with clients and recommending treatment plans to address needs.
- Provided leadership, guidance and support to staff members and student placements.
Social Work Supervisor
Highland Shores Children's Aid
11.2012 - 06.2014
- Established supportive and constructive working relationships with front-line social workers, administrative staff, and management to ensure that objectives and goals of the agency were achieved in a timely, efficient and professionally sensitive manner.
- Oversaw the day-to-day operations of all case management related activities of the supervised team members, including but not limited to, ensuring compliance with and adherence to legislation, regulation, standards and Society policies and procedures; co-planning, coordinating and co-directing service deliverables; and sharing knowledge and experience with staff through ongoing consultation and training.
- Participated in agency committees concerning service planning and became involved and knowledgeable of community partners to offer more enhanced service to clientele.
- Energized, motivated and inflected positivity in the workplace to increase staff morale through active role modelling and strengths-based reframing with the goal of creating and reinforcing team cohesion.
Social Worker - Case Management Mentor
Highland Shores Children's Aid
07.2013 - 12.2013
- Assisted with the implementation of the Highland Shores Children's Aid Team Model aimed to strengthen front-line staff's clinical knowledge and skills with an emphasis on increasing the agency's capacity to provide optimal service to its clientele.
- Provided direct and in-direct mentoring and coaching to Mentees using a developed Individual Learning Plan co-created between the Mentor, Mentee and the Mentee's direct supervisor.
- Engaged in trust-building activities and communications to develop identified learning objectives and areas of development for the Mentee.
- Utilized family-centered approaches to case work with an emphasis on Strengths-Based and Brief Solution-Focused practices.
- Researched, organized and prepared material for Group Learning Forums.
Social Work Case Manager
The Durham Children's Aid Society
12.2000 - 11.2004
- See Social Work Case Manager position at Highland Shores Children's Aid for a description of role responsibilities and competencies performed.
Social Work Case Manager
Family and Children's Services
11.1997 - 12.2000
- See Social Work Case Manager at Highland Shores Children's Aid for description of role responsibilities and competencies performed.
Children's Services Worker - Crown Ward Team
Niagara Family and Children's Services
07.1997 - 11.1997
- See Social Work Case Manager at Highland Shore's Children's Aid above for a description of role responsibilities and competencies performed.
Social Work Associate - Placement
The Ontario Association of Social Workers (OASW)
09.1996 - 05.1997
- Conducted intensive literature searches, synthesized and integrated information, and engaged in policy analysis surrounding diverse issues impacting marginalized people and communities.
- Constructively critiqued and contributed to OASW's policy initiatives in responding to the Ontario Government's activities and legislation.
- Actively participated in OASW's Aging Issues and Social Work in Health Care initiatives and committees.
- Published three (3) articles in the Journal of the Ontario Association of Social Workers.
Medical Social Worker - Placement
St. Michael's Hospital
01.1996 - 07.1996
- Documented case notes daily and coordinated follow-up for seamless case management.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Explained medical care options to help families make informed healthcare decisions.
- Completed psychosocial evaluations and needs assessments.
Education
Bachelor of Social Work - Social Work
McMaster University
Hamilton, ON05.1997
Bachelor of Arts - Psychology
Carleton University
Ottawa, ON05.1995
Bachelor of Arts - Sociology/Anthropology
Carleton University
Ottawa, ON05.1993
Skills
- Interpersonal and Relationship Building
- Team Building and Collaboration
- Motivational Interviewing
- Crisis Management
- Problem-Solving and Service Planning Aptitude
- Community Outreach
- Client Advocacy
- Analytical Thinking Skills
- Reliability
- Client Needs Assessments and Goal Setting
- Active Listening
- Attention to Detail
- Excellent Written and Verbal Communication
- Professionalism
- Document Management and Organization
- Multi-Tasking
- Research
Languages
English
Advanced (C1)
Timeline
Office Manager (Co-Owner)
BEST Woodworking Inc.
01.2023 - Current
Owner/Operator
The Port Event Space
11.2018 - 12.2022
Social Worker - Case Management Mentor
Highland Shores Children's Aid
07.2013 - 12.2013
Social Work Supervisor
Highland Shores Children's Aid
11.2012 - 06.2014
Social Work Case Manager
Highland Shores Children Aid
11.2004 - 01.2019
Social Work Case Manager
The Durham Children's Aid Society
12.2000 - 11.2004
Social Work Case Manager
Family and Children's Services
11.1997 - 12.2000
Children's Services Worker - Crown Ward Team
Niagara Family and Children's Services
07.1997 - 11.1997
Social Work Associate - Placement
The Ontario Association of Social Workers (OASW)
09.1996 - 05.1997
Medical Social Worker - Placement
St. Michael's Hospital
01.1996 - 07.1996
Bachelor of Social Work - Social Work
McMaster University
Bachelor of Arts - Psychology
Carleton University
Bachelor of Arts - Sociology/Anthropology
Carleton University
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