Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Marcelaine De Barros

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy while maintaining confidentiality and integrity.

Overview

19
19
years of professional experience

Work History

Restaurant Owner

Renee's Diner
08.2017 - 01.2020
  • Built up strong repeat clientele to restaurant capacity and profitability before selling.
  • Supervised daily activities of restaurant and 8 employees.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Managed payroll, daily deposits, and cost controls.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Active and reputable personal and business representation in the community.

Senior Loan Officer

Easy Financial
11.2016 - 02.2017
  • Short term contract to fulfill business needs and bring the branch up to par
  • Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
  • Maintained strict confidentiality of bank records and client information.
  • Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
  • Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance.
  • Managed a diverse portfolio of loans while maintaining low default rates through careful risk assessment and proactive borrower support.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.

Senior Account Manager Business Personal

Royal Bank of Canada, RBC
02.2001 - 11.2014
  • Managed a portfolio of 250 high value client while excelling on sales targets
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Maintained high level of client confidentiality while ensuring accurate records were in place and integrity of data.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Analyzed key competitors to respond to competitive threats.
  • Worked with customers to develop strategic business and account plans.
  • Demonstrated ability to train and coach new sales team members servicing all business and personal financial needs.

Education

Accredited Diploma - Medical Office Assistant

TriOS College
Toronto, ON
03.2025

Advanced Diploma - Business Commerce/Level 2 Accounting

Fanshawe College of Applied Arts And Technology
London, ON
03.2012

Skills

  • Professional telephone etiquette
  • Focused Customer Service
  • Medical terminology experience
  • Time management mastery
  • Administrative support experience
  • Patient Scheduling Management
  • Interpersonal relationship building
  • Medical Office Software Usage
  • Patient Care
  • Managing patient records with integrity and confidentiality
  • Follow-up skills
  • Relationship Building through listening, understanding, and responding

Interests

I am passionate and active in multiple community charities and awareness programs. These include to name a few; Canadian Cancer Society, MS Walk and Autism Awareness.

Timeline

Restaurant Owner

Renee's Diner
08.2017 - 01.2020

Senior Loan Officer

Easy Financial
11.2016 - 02.2017

Senior Account Manager Business Personal

Royal Bank of Canada, RBC
02.2001 - 11.2014

Accredited Diploma - Medical Office Assistant

TriOS College

Advanced Diploma - Business Commerce/Level 2 Accounting

Fanshawe College of Applied Arts And Technology

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Marcelaine De Barros