Tracey Chaves
Sarnia,ON
Summary
With a solid background in QA testing methodologies and extensive experience in bug identification and documentation, I offer a company a meticulous attention to detail and the ability to ensure the quality and reliability of software solutions. Coupled with strong problem-solving skills and a collaborative approach, I excel in cross-functional team environments, effectively communicating testing progress and contributing to continuous process improvement. Additionally, my office administration skills, adaptability, and commitment to continuous learning make me a valuable asset for smooth operations and staying up to date with industry trends.
Overview
16
16
years of professional experience
Work History
Technology Quality Assurance
Nextpoint Inc.
Hurst, TX , ON
01.2014 - Current
- Reviewed and analyzed customer feedback to identify areas of improvement in quality assurance processes.
- Provided technical guidance for system development and troubleshooting.
- Designed and conducted hardware or software systems testing.
Tax Professional
Chaves Income Tax
Brampton , ON
01.2008 - 09.2019
- Reviewed client information to ensure accuracy of all documents submitted for filing.
- Researched changes in relevant laws or regulations as they pertain to taxes.
- Reviewed prior years' returns for errors that may require amending or refiling.
- Developed relationships with clients by providing excellent customer service throughout the entire process.
Tax and Tech Support
Intuit Inc
Etobicoke, ON
02.2012 - 10.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Provided training and guidance to junior staff members as needed.
Education
Diploma - Distinguish Financial Advisor
Knowledge Bureau
Winnipeg, MB01.2015
High School Diploma -
Brampton Centennial Secondary School
Brampton, ON09.1998
Diploma - Implementation And Design
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON09.1989
Graduate Certificate - Software Development Lifecycle
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONSkills
- Solid experience in QA testing methodologies, test case creation, and execution
- Proficient in using various testing tools and platforms
- Strong organizational and administrative skills, with a keen eye for detail
- Excellent problem-solving abilities, with a focus on finding innovative solutions
- Effective communication and collaboration skills, promoting teamwork
- Quality Assurance (QA) Testing
- Defined testing and acceptance strategies and determined quality assurance benchmarks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Technology Quality Assurance
Nextpoint Inc.
01.2014 - Current
Tax and Tech Support
Intuit Inc
02.2012 - 10.2014
Tax Professional
Chaves Income Tax
01.2008 - 09.2019
Diploma - Distinguish Financial Advisor
Knowledge Bureau
High School Diploma -
Brampton Centennial Secondary School
Diploma - Implementation And Design
Sheridan College Institute of Technology And Advanced Learning
Graduate Certificate - Software Development Lifecycle
Sheridan College Institute of Technology And Advanced Learning
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