Tracey Chaves
Sarnia,ON
Summary
Detail-oriented and dedicated professional with a strong background in QA testing and office administration. Committed to upholding high-quality standards. Seeking a position in a dynamic company that values continuous learning and personal growth. Ready to contribute my skills and expertise to drive success.
Systematic Quality Coordinator with 10 years of experience in quality management processes and assessments. Skilled in drafting reports, product evaluation and strategizing different ways for employees to be more efficient. Expert communication, organizational and critical thinking capabilities.
Overview
16
16
years of professional experience
Work History
Technology Quality Assurance
Nextpoint Inc.
Hurst, TX , ON
01.2014 - Current
- Reviewed and analyzed customer feedback to identify areas of improvement in quality assurance processes.
- Provided technical guidance for system development and troubleshooting.
- Designed and conducted hardware or software systems testing.
Tax Professional
Chaves Income Tax
Brampton , ON
01.2008 - 09.2019
- Reviewed prior years' returns for errors that may require amending or refiling.
- Developed relationships with clients by providing excellent customer service throughout the entire process.
Tax and Tech Support
Intuit Inc
Etobicoke, ON
02.2012 - 10.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided technical assistance to customers through phone, email and chat .
- Utilized remote access tools to connect remotely with customers' systems when necessary.
Education
Graduate Certificate - Software Development Lifecycle
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON02.2015
Diploma - Distinguish Financial Advisor
Knowledge Bureau
Winnipeg, MB01.2015
Diploma - Implementation And Design
Sheridan College Institute of Technology And Advanced Learning
09.1989
Skills
- Solid experience in QA testing methodologies, test case creation, and execution
- Proficient in using various testing tools and platforms
- Strong organizational and administrative skills, with a keen eye for detail
- Excellent problem-solving abilities, with a focus on finding innovative solutions
- Effective communication and collaboration skills, promoting teamwork
Timeline
Technology Quality Assurance
Nextpoint Inc.
01.2014 - Current
Tax and Tech Support
Intuit Inc
02.2012 - 10.2014
Tax Professional
Chaves Income Tax
01.2008 - 09.2019
Graduate Certificate - Software Development Lifecycle
Sheridan College Institute of Technology And Advanced Learning
Diploma - Distinguish Financial Advisor
Knowledge Bureau
Diploma - Implementation And Design
Sheridan College Institute of Technology And Advanced Learning
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