Tracey Farrell
Riverview
Summary
Dedicated focused professional with extensive experience in retail sales, hospitality, inventory accuracy and customer service. Recognized for strong communication skills, product knowledge, problem solving, analytical skills and the ability to build rapport quickly. Eager to support team objections and enhance customer satisfaction.
Overview
27
27
years of professional experience
Work History
Casual PPT Retail Associate
Alcool NB Liquor
Riverview, NB
10.2023 - Current
- Greet, assist and engage with customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Operated point-of-sale system efficiently, processing transactions and managing cash handling procedures.
- Upselling featured and promotional products.
- Maintained inventory accuracy through regular stock checks.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Bartender/Server
Five Bridges Bar & Grill
Riverview, NB
07.2014 - 07.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Resolved customer complaints swiftly to maintain a positive dining experience.
Underwriter
Co-operators General Insurance
Moncton, NB
12.1999 - 02.2020
- Evaluated insurance applications and renewals to determine risk levels, accept or deny risks, review various reports and claims and their impact.
- Collaborated with agents to assess client needs and provide tailored insurance solutions.
- Made approval and denial recommendations by determining accurate risk levels.
- Ensured compliance with regulatory requirements through diligent monitoring of industry changes and internal policies accordingly
- Provided phone support, coaching, training.
Education
Adminstration
Oulton's Business College
Moncton, NBResponsible Beverage Service (Smart Serve)
NB Tourism
Conversational French
NBCC
Moncton, NBSkills
- Reliability and punctuality
- Cash register operation and accuracy
- Customer engagement
- Positive and engaging demeanor
- Store maintenance
- Self-directed learning
- Able to lift 40 lbs
- Damaged goods processing
- Teamwork and collaboration
- Active listening
Languages
French
Limited Working
Timeline
Casual PPT Retail Associate
Alcool NB Liquor
10.2023 - Current
Bartender/Server
Five Bridges Bar & Grill
07.2014 - 07.2023
Underwriter
Co-operators General Insurance
12.1999 - 02.2020
Adminstration
Oulton's Business College
Responsible Beverage Service (Smart Serve)
NB Tourism
Conversational French
NBCC