Tracey-Ann Romain

Personable Office Administrator with 9 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating an upbeat work environment.

• Greeted customers and handled inquires and complaints in a professional manner.
• Highly proficient in Microsoft Word, Excel and Outlook.
• Prepared invoices, reports and contracts
• Handling, filing and organizing customers/Clients' files while maintain confidentiality.
• Schedule appointments, meetings, events and deliveries.
• Creating employee schedules monthly.
• Ensuring office inventory was stocked and ordered on time.
• Processing and obtaining payments accurately.
• Process payments and prepare bank deposits.
• Create statistical information reports for advertising purposes.
• Contact Ontario one call for locates.
• Capable of operating a multi-line switchboard.
• Screen telephone calls and handle customer inquires.
• Contact the City of Toronto for various needs of the company.
• Proficient in using all office equipment.
• Opening/closing of the office and disarming and setting alarms.