Towobola Gbadebo
Vaughan,ON
Summary
Health science graduate seeking to leverage academic training and internship experience in a healthcare setting. Eager to apply knowledge in research, data analysis, and patient care to enhance healthcare delivery and improve patient outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Live Services Agent
Service Titan
12.2022 - 01.2024
- Speak with customers via live chat, phone, and/or email channels, taking ownership of their needs and managing them to completion.
- Educate customers about membership opportunities and benefits.
- Find creative solutions for customer issues, utilizing a network of service partners.
- Guide customers through potential solutions to find the best match for them. Book services and ensure completion/satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Meet targets with regard to contact rates, bookings, memberships, and other key performance indicators.
Camp Counselor/Personal Support Worker
Kayla's Children Centre
08.2022 - 08.2022
- Assigned to a camper with hydrocephalus, providing personalized care including bathing, feeding, and taking my patient to the nurse to get his medication at the allocated time.
- Assisted other campers with their day-to-day activities, ensuring their safety and well-being
- Enforced camp rules and supervised group activities, responding promptly to incidents or concerns
- Led groups of children through various camp activities, acting as a positive role model
- Developed strong relationships with co-counselors, resulting in seamless teamwork during challenging situations or emergencies
Sales Associate
Bath And Body Works
07.2021 - 07.2022
- Marketed and sold a diverse range of products and support services.
- Implemented up-selling strategies, recommending accessories and complementary purchases to enhance revenue.
- Ensured customer satisfaction through prompt and professional handling of product returns.
- Advised customers on purchases, leading to increased sales and promoted additional products.
- Resolved customer challenges by offering relevant products and services, and assisted in locating products within the store and through the store system for merchandise at other locations.
Education
Bachelor of Science - Health Sciences
University of Ontario Institute of Technology
Oshawa, ON06.2024
Skills
- Proficient in Microsoft Office Suite and Excel
- Strong analytical and research skills
- Experienced in patient care
- Knowledgeable in medical terminology
- Excellent communication and interpersonal skills
- Familiar with healthcare laws and regulations, ensuring compliance and patient safety
- Ability to work effectively in a team environment
Languages
English
Native or Bilingual
Certification
- WHMIS, Infection Control, OHSA 4 Modules Certificate (Sept 2020)
- Chain of Transmission & Risk Assessment, Public Health Ontario
- Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans, Research Ethics Course
Extra-curricular activity
Volunteer, Empowerment Squared
Hamilton |October 2018 - February 2019
- Participated in workshop events and collaborated on various programs with partner organizations.
- Contributed to events promoting physical activity and advocating for healthy living.
- Assisted with special events and programs.
UOIT Women in Health Science Association
- Provide networking opportunities and mentorship programs for women students and professionals in health science.
- Conduct research and share resources on topics related to women's health and gender disparities in healthcare.
- Raise awareness about the achievements and contributions of women in health science through publications and social media campaigns.
Timeline
Live Services Agent
Service Titan
12.2022 - 01.2024
Camp Counselor/Personal Support Worker
Kayla's Children Centre
08.2022 - 08.2022
Sales Associate
Bath And Body Works
07.2021 - 07.2022
Bachelor of Science - Health Sciences
University of Ontario Institute of Technology
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