Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ADEBIMPE IREYOMI

MISSISSAUGA,ON

Summary

Adaptable, detail-oriented team player with persuasive communication skills, and a diligent, sociable nature. Open-minded graduate with a passion for immersive learning and adaptable work style. Diligent, collaborative, and eager to learn from colleagues. Committed to self-improvement for client success and a conducive work environment. Strong technical acumen, adept at logical reasoning and quick absorption of new information. An ideal candidate due to exceptional communication, empathy, and customer service skills.

Overview

5
5
years of professional experience

Work History

Senior Live Services Agent / Technical Support Specialist

Service Titan
11.2022 - Current
  • Handled over 80 calls per day, resolving caller issues efficiently and thoroughly.
  • Managed rotating roster of concurrent client relationships, each at different stages of development, subscribed to different product bundles
  • Analyzed customer data and recorded their preferences, providing valuable assistance in understanding customer wants by taking inbound chats and calls
  • Documented and maintained client records, particularly with regards to support requests
  • Analyzed client use cases and provided expertise on how Schedule Engine Live Services can be leveraged to meet and exceed their goals
  • Assessed need for software feature enhancements and documented as needed; partnered with product and development teams as voice of customer
  • Documented development tasks/bugs and shared requirements for development/product team
  • Professional written and interpersonal skills when communicating with customers and clients
  • Managed several milestones and projects efficiently.

Technical Support Specialist

Apple
01.2022 - 09.2022
  • Troubleshot hardware and software issues to assist customers with technical and administrative concerns.
  • Configured IOS and Android operating systems.
  • Researched technical issues and troubleshot issues by gathering data.
  • Rotated through various technical specialties and skill sets.
  • Answered customer telephone lines and implemented service initiatives to decrease customer wait times.
  • Performed product diagnoses and identified optimal solutions.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Supervising Volunteer Representative

Jacaranda School for Orphans, Malawi
03.2019 - 03.2021
  • Assembled and distributed over 300 medical and hygiene kits to families
  • Managed construction of house remodels
  • Oversaw delivery of hot meals to those in need
  • Managed social media accounts and increased donations by 25%
  • Fostered engagement and provide support to volunteer community through group discussions to inspire, express gratitude, offer guidance, and more.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.

Administrative Assistant

TopMarke Attorneys
04.2019 - 06.2020
  • Assisted attorneys with case organization and administrative tasks.
  • Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
  • Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
  • Responded to calls.
  • Ensured client files were up to date.
  • Transcribed and proofread documents.

Education

Bachelors of Arts and Science (Cognitive Science) -

McGill University
Montreal, Quebec
06.2023

International Baccalaureate Program -

Ridley College
St. Catharines, Ontario
05.2019

Skills

  • Microsoft Word, PowerPoint, and Excel, Outlook
  • Application Installations
  • Debugging
  • Technical Issue Analysis
  • Effective concise writing abilities
  • Quality Assurance
  • Accurate data entry proficiency
  • Proficient in Python Coding Language
  • Customer Service

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Senior Live Services Agent / Technical Support Specialist

Service Titan
11.2022 - Current

Technical Support Specialist

Apple
01.2022 - 09.2022

Administrative Assistant

TopMarke Attorneys
04.2019 - 06.2020

Supervising Volunteer Representative

Jacaranda School for Orphans, Malawi
03.2019 - 03.2021

Bachelors of Arts and Science (Cognitive Science) -

McGill University

International Baccalaureate Program -

Ridley College

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ADEBIMPE IREYOMI