Tosin Okpogode
Customer Service
Hamilton,Ontairo
Summary
Self motivated professional, adept in customer relationship management and problem-solving, significantly boosting satisfaction. Expert in fostering team adaptability and flexibility, ensuring high-quality service delivery and efficient resolution of complex issues. Demonstrates exceptional time management and a proactive approach to enhancing customer experience.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
Fepreprod Medical Centre
01.2020 - 04.2022
- Greeting customers in a friendly, professional manner.
- Granting pre-authorizations for medical treatment.
- Answering emails and telephone enquiries in a timely manner.
- Resolving customers complaint and channeling to the appropriate department for final resolution.
- Ensure that customer service department gets all resources to work with.
- Ensured the waiting area is always kept clean and hygienic.
- Book and documents appointments.
- Orientate clients on the services offered in the facility and costing.
Assistant General Manager
Premium Health Limited
07.2015 - 11.2017
- Handled orientation of enrollees newly added to the health scheme,educate them on their benefits and limit of their plans.
- Motivated, trained, and employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Supervised purchasing and stock keeping
- Funds Management.
- Ensure team follow the policies of the company to maximise customers satisfaction.
- Escalate all administrative issues unresolved to the management.
- Carry out weekly meetings to share updates, draw up schedules, discuss ongoing projects and challenges and prober solutions.
- Write weekly and monthly reports
Customer Service Supervisor
Premium Health Limited
06.2011 - 11.2015
- Supervised the call centre, ensuring agents. clients inbound and outbound calls according to organization standard.
- Carry out providers visitation to ensure quality assurance and receive feedbacks and challenges faced in giving care to our clients.
- Forged and natured impactful relationship with clients to cultivate loyalty and boost satisfaction by a 100%.
- Provide encouragement and motivations to agents in carrying out their duties .
- Conflict resolution, ensure clients complaints are promptly resolved with feedbacks.
Education
Certificate - Personal Support Worker
A1 Global College
Mississauga, ON01.2025
Diploma - Data Analysis
UTIVA
LONDON,UK10.2024
Diploma - Accounting And Finance
Ambrose Alli University
Ekpoma, Nigeria06.2019
Bachelor of Science - Banking And Finance
Ambrose Alli UNiversity
Ekpoma, Nigeria 08.2003
Diploma - Data Processing
ISP Computers
Kano State, Nigeria 01.2005 - 03.2005
Skills
- Problem Solving
- Time Management
- Customer Service
- Good Listener
- Proactive
- Customer Relationship Management
- Patience
- Adaptability
- Flexibility
- Negotiation
Languages
English
Full Professional
Yoruba
Full Professional
Work Preference
Work Type
Part TimeLocation Preference
RemoteHybridImportant To Me
Healthcare benefitsPaid sick leavePersonal development programsWork-life balanceWork from home optionPaid time offFlexible work hoursCareer advancementSEWING
Tailoring is not just a hobby to me, its something i dedicated myself to over the years by learning the craft online and also went into apprenticeship for a period of three years. I 2022 after my last employment i went fully into tailoring business were I specialized in ready to wear, bespoke, alteractions , mentorship and tailoring accessories.
Timeline
Customer Service Supervisor
Fepreprod Medical Centre
01.2020 - 04.2022
Assistant General Manager
Premium Health Limited
07.2015 - 11.2017
Customer Service Supervisor
Premium Health Limited
06.2011 - 11.2015
Diploma - Data Processing
ISP Computers
01.2005 - 03.2005
Certificate - Personal Support Worker
A1 Global College
Diploma - Data Analysis
UTIVA
Diploma - Accounting And Finance
Ambrose Alli University
Bachelor of Science - Banking And Finance
Ambrose Alli UNiversity
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