Outdoor activities, including seasonal fishing and camping
Cherie Purkis
Call Center Supervisor
721 Tarn Court Oshawa,Ontario
Summary
Experienced supervisor with a proven record of managing teams and achieving exceptional results. Pursuing a supervisory role with an established company. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration.
Overview
25
25
years of professional experience
Work History
Customer Service Supervisor
Canpar Express Inc
Brampton, Canada
10.2017 - 01.2024
- Supervised a national call center with fifty nonunion and unionized employees
- Provided daily, monthly, yearly statistics regarding quality and quantity to both reporting staff and management for staff to achieve KPI’s
- Mentored staff to achieve set goals, objectives, standards of performance and adhere to policies and procedures
- Interviewed/hired customer service staff
- Weekly and yearly scheduling of shifts and vacations
- Managed payroll submissions to ADP
International Trace Claims Analyst
Canpar Express Inc
Brampton, Canada
01.1999 - 10.2017
- Responsible for, opening, and processing damage and loss claims in a timely manner
- Resolved claims disputes for both management and customers
- Collaborated with customer service supervisors as well as operation and sales teams
- Managed inquiries for lost shipments and resolved traces promptly to ensure customer satisfaction
Education
Diploma - Accounting
Sheridan College
Brampton, ON01.2003
Diploma - Business Administration
Seneca College
Toronto, ON01.1991
Skills
- Leadership and Supervision
- Decision Making
- Team Building
- Problem Solving
- Critical Thinking
- Risk Analysis and Management
- Positivity
- Confidence
- Microsoft Excel
- Outlook
- Crystal Reports
- CRM
- Ignite
- Microsoft Teams
- Data Management
- Problem Resolution
- Organizational Skills
- Microsoft Word
- Excellent Communication
- Problem-Solving
- Networking
- Research
References
References are available upon request.
Trainingandcertificates
- WHMIS certificate
- Workplace violence and substance abuse certificates
- Diversity training
- Occupational Health and Safety
- Emergency Preparedness
- Code of Conduct
- Union protocols
- G class driver’s license
Timeline
Customer Service Supervisor
Canpar Express Inc
10.2017 - 01.2024
International Trace Claims Analyst
Canpar Express Inc
01.1999 - 10.2017
Diploma - Accounting
Sheridan College
Diploma - Business Administration
Seneca College
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureWork from home optionCareer advancementHealthcare benefitsPersonal development programsPaid sick leaveTeam Building / Company RetreatsInterests
Languages
English
Native language
Certification
Accounting
Business Administration
WHMIS
Violence in the work place
Substance abuse
Discrimination in the work place
Accomplishments
Hired to be a trace rep with Canpar Express L.P
Promoted to Claims representative.
Promoted to Customer Service Supervisor.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft Word
Share Point
Microsoft Teams
Excel
Crystal Reports
CRM
ADP
Outlook
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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