Torry Baung
Whittier
Summary
Self- Motivated and customer service oriented individual with vast range of experiences. Seeking full-time with growth possibility.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
Option Care Home Health
06.2021 - 06.2025
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars and arranged for all patient care.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Contact and confirm with patients and clinicians to schedule for delivery and visits.
- Run tasks and reports
- Communicate with management regarding patients complaint and issue to correct department
- Worked with manager and supervisor to plan and coordinate production schedules.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
- Improved patient satisfaction with timely and accurate appointment setting.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Case Management Coordinator
Excell Home Care
08.2019 - 03.2021
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Communicate with doctors and nurses over the phone and through e-mails.
- Taking orders and reports.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Streamlined case management processes for improved efficiency and patient satisfaction.
- Improved patient outcomes with timely interventions and proactive case management solutions.
- Monitored patient progress, regularly updating documentation and communicating relevant information to all pertinent stakeholders.
- Reduced hospital readmissions by effectively implementing discharge planning strategies and ensuring appropriate post-acute care coordination.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Ensure patients care is delivered including medication administrations, treatment and patient education.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
Med Tech
Crescendo Senior Living
02.2018 - 10.2019
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Trained new technicians in laboratory protocols and safety measures, ensuring high standard of care.
- Removed samples of materials following good practices to achieve accurate test results.
Education
No Degree - Medical Assistant
American Career College
CA06-2017
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Scheduling
- Coordinating
- Admission
- Customer Service
- Outlook
- Faxing/ Scanning
- Documentation
- Discharge planning
- MS Word
- 70wpm
- Charting
- Reference point
- Cpr
- Authorization
- Intake
- Monitor delivery status
- Teamwork and collaboration
- Time management skills
- Attention to detail
- Schedule management
- Critical thinking
- Office administration
- Telephone etiquette
- Office management
- Administrative duties
- Patient scheduling
- Documentation and reporting
- Patient registration
- Staff management
- Experience performing clerical duties
- Medical terminology
- Phone inquiries
- Phone and email etiquette
Timeline
Scheduling Coordinator
Option Care Home Health
06.2021 - 06.2025
Case Management Coordinator
Excell Home Care
08.2019 - 03.2021
Med Tech
Crescendo Senior Living
02.2018 - 10.2019
No Degree - Medical Assistant
American Career College
Similar Profiles
Melanie SmithMelanie Smith
Coordinator, Patient Registration at Option Care Home HealthCoordinator, Patient Registration at Option Care Home Health
KIMBERLY ADAMS-WHITEKIMBERLY ADAMS-WHITE
Cash Posting Specialist at Option Care Home HealthCash Posting Specialist at Option Care Home Health
Nilgun KarabayNilgun Karabay
Senior Patient Care Representative at Option Care Home HealthSenior Patient Care Representative at Option Care Home Health
Jason PluskeyJason Pluskey
Performance Director at Conversion PathPerformance Director at Conversion Path
MJ PadillaMJ Padilla
Intern at JP Demo Inc.Intern at JP Demo Inc.