Torrey Wells
Compton
Summary
Dynamic professional with extensive experience in aircraft operations at McGee Air Services. Expert in aircraft marshalling and ground support equipment operation, I enhanced on-time performance through proactive issue resolution. Recognized for fostering team morale and maintaining safety standards, I excel in creating efficient, positive work environments.
Overview
14
14
years of professional experience
Work History
Lead Ramp Agent
McGee Air Services
06.2022 - Current
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
Manager
AutoZone
08.2016 - 10.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Package Handler
Federal Express
01.2011 - 06.2012
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Associate of Arts - Psychology
Compton College
Compton, CA07-2012
High School Diploma -
Compton High School
Compton, CA06-2010
Skills
- Aircraft marshalling
- Ground support equipment operation
- Airport security regulations
- Baggage handling
- Hazardous materials handling
- Incident reporting
Accomplishments
- Identified a significant equipment malfunction before it resulted in a major flight delay or in-flight issue and suggested a resolution that mitigated any risks.
- Mentored new ramp agents on company processes and procedures which decreased employee turnover by 20%.
- Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
Timeline
Lead Ramp Agent
McGee Air Services
06.2022 - Current
Manager
AutoZone
08.2016 - 10.2020
Package Handler
Federal Express
01.2011 - 06.2012
Associate of Arts - Psychology
Compton College
High School Diploma -
Compton High School
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