Torrey Higgins
Roseville,CA
Summary
Motivated customer service professional with over a decade of experience in fast-paced environments. Proven track record of delivering exceptional customer support while efficiently managing tasks with accuracy and attention to detail. Committed to contributing to a collaborative team atmosphere.
Overview
9
9
years of professional experience
Work History
Retail/Production Associate
Goodwill
11.2021 - 05.2024
- Managed cash handling responsibilities with accuracy and attention to detail.
- Provided exceptional customer service to ensure a positive experience for all patrons.
- Processed donations efficiently and effectively to support the organization's mission.
- Priced donations in accordance with our price guide and was the top producer for my store for many consecutive months.
Customer Service Representative
FCR
04.2020 - 04.2021
- Interacted with customers in live channels and emails.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Shift Lead/Register/Beer Tender
SmokeEaters
08.2016 - 10.2019
- Managed cash handling procedures to ensure accuracy and security in daily transactions.
- Provided expertise in beer selection to enhance customer experience and promote sales.
- Implemented efficient inventory management practices to optimize stock levels and minimize waste.
- Led a team of diverse individuals in a fast-paced restaurant environment.
Data Entry Clerk
Private Employer/Real Estate Agent
05.2015 - 01.2016
- Demonstrated exceptional typing speed during various data entry tasks.
- Maintained a high level of attention to detail when inputting data into spreadsheets.
- Managed time effectively to complete tasks efficiently and meet deadlines.
Education
High School Diploma -
Ann Sobrato High School
Morgan Hill, CA06.2011
Skills
- Customer Service
- Punctual
- Leadership Experience
- Warehouse Experience
- Detail Oriented
- Efficient multitasking
Timeline
Retail/Production Associate
Goodwill
11.2021 - 05.2024
Customer Service Representative
FCR
04.2020 - 04.2021
Shift Lead/Register/Beer Tender
SmokeEaters
08.2016 - 10.2019
Data Entry Clerk
Private Employer/Real Estate Agent
05.2015 - 01.2016
High School Diploma -
Ann Sobrato High School
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