Damariz Valle
Santa Clarita,CA
Summary
Retail management professional with history of improving operational efficiency and driving store profitability. Known for fostering team collaboration and achieving consistent results. Adaptable to changing retail trends and skilled in inventory management and customer relationship building.
Reliable Patient/Customer Navigator enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Operations Manager
Goodwill
05.2025 - Current
- Performs manager on duty activities as assigned by Site Manager. Including opening and closing, managerial operations of a cash register; trains, leads and encourages Ambassadors to meet goals, providing training and guidance while maintaining established company standard operating procedures (SOP).
- Ensure a safe work environment by maintaining a clean and safe environment by following all established company standard operating policies and procedures and exercises caution in work related activities.
- Identifies and communicates concerns, contacting the District Manager for guidance when the Site Manager is not available.
- Supervisory responsibilities include; training Ambassadors; planning, assigning, scheduling and directing work; providing input on performance appraisals; recognizing, developing Ambassadors; addressing complaints and resolving problems. Follows up on all assigned projects. Gives corrective feedback under direction of the Site Manager.
- E-commerce: Trains, evaluates and coaches Ambassadors to identify and process ecommerce collectables and other items, luxury brands and books, to meet goals and established SOPs and guidelines.
- Donations: Ensures accurate capture of donor information, proper sorting of goods and maintaining safety according to established SOPs and guidelines.
- Backroom: Ensuring proper procedures are followed to maintain backroom compliance including, transferring goods, Kaizen, hazmat, supply storage, purchased product, safety and truck swaps.
- Provide excellent service, engages with each Ambassador, customer and donor, while presenting a friendly and cooperative attitude. Role models, communicates and coaches and values to Ambassadors, customers and donors.
- Monitors and maintains sales floor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention and safety to company standards
- Increased donations at the register by 40%
- Has helped team increase donations at the register by 25%
- Increased sales in E-Com by 3-5 %
- Coach an ambassador and lead him to become a Lead
- Increased sales by styling outfits on the grids & Manakins
- Build customer report with resellers
- Build rapport with customers by helping seniors, students, Military and 1st responders save at least a minimum of 10% on purchase
- Increased overall team productivity or efficiency by 15-20%
- Improved customer service procedures, leading to a 10% increase in positive customer feedback
- Increased foot traffic by a certain percentage through in-store promotions or marketing.
Caretaker
IHSS
12.2022 - Current
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Scheduled and accompanied clients to medical appointments.
- Ran errands for patients, did shopping, and picked up other necessities.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Addressed customer feedback and complaints to maximize satisfaction.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Delivery Driver
UberEATS, DoorDash
12.2019 - Current
- Increased the average delivery time frame from 25 mins to 12 mins by driving safely and following traffic laws
- In addition, have received zero tickets
- Delivered over 800+ deliveries within the company's allotted time frame of 30 minutes
- Solving delays arising during deliveries by communicating with customers via phone or txt messages
- Handling food with safety food guidelines
Care Coordinator
Samesky Health
05.2020 - 11.2022
- Make a high-volume of outbound calls regarding various health topics
- Reply to Spanish/English inbound SMS
- Assist patients with scheduling medical appointments
- Document and update patient records based on interactions
- Actively participate in weekly team meetings and provide feedback on patient behaviors
- Troubleshoot and resolve product issues and concerns
- Help with translating documents
- Work with computers and enter data accurately
- Daily navigating and scheduling patients appointments using PMS
English & Spanish Tutoring
01.2018 - 02.2021
- Teaching students from beginning, intermediate or advanced
- Answering student's questions
- Motivating them during session and being creative with them
- Assign weekly homework to students
- Give them weekly quizzes/Test
- Always having a schedule planned for every session
- Teaching pronouns, verbs, adjectives and etc
- Teaching students from 12 years old to adults
Behavioral Technician
Autism Learning Partners
01.2020 - 09.2020
- Work with different ages of children, from 3-8 years old
- Teaching children coping skills
- Implementing behavior reduction
- Working with Skill acquisition treatment plans
- Assist with patients with day to day activities
- Monitor their behavior, record data and collect data on patient's progress
- Always communicating with Supervisor
- Having a schedule planned for every session
Assistant Manager
Popeye's Chicken
08.2010 - 04.2020
- Worked in fast pace environment and always multi-tasking
- Always worked with customer service
- Leading the crew and motivating others
- Scheduling and answering employee's questions
- Handled credit card machines, registers, menus with any technical difficult
- Managed money change for employees
- Problem solver towards customers or employees
- Organized employee's files and making sure everything is updated
- Worked on job descriptions
- Organizing monthly meetings with the team & managers
- Making sure we met our goals on store surveys
- Ordering merchandise twice a week
Sales Associate/Driver
O'Reilly Auto Parts
07.2015 - 01.2018
- Customer service
- Organizing/ inventory
- Always looking for other tasks to get done
- Helping customers with answering questions about their car
- Answering phone calls from auto shops/car dealers
- Making phone calls to car dealers or other auto parts stores
- Delivering parts to shops or car dealers
- Handling money
Education
Bachelor of Arts - Deaf Studies
California State University of Northridge
Northridge, CA01.2020
Associates Degree - Liberal Arts Humanities
College of the Canyons
Valencia, CA01.2017
High School Diploma - undefined
Hart High School
Newhall, CA01.2012
Skills
- 18 years in customer service
- Multitasking in fast-paced environments
- Strong written and verbal communication
- Proactive problem solver
- Supportive team player
- Effective time management skills
- Proficient in Microsoft applications
- Open-mindedness
- Guiding and empowering others
- Team collaboration
- Excellent with time-management and goal-setting
- Bilingual in Spanish and English
- Ability to understand and have a basic conversation in American Sign Language
- Tutoring
- Autism Experience
- Data Collection
- Behavioral Therapy
- Teaching
- Translation
- Search Engine Optimization (SEO)
- Medical Scheduling
- Bilingual
- Spanish
- Medical records
- Computer skills
- Microsoft Access
- Customer engagement
- Research
- Microsoft Excel
- Supervising experience
- Cash management
- Cold calling
- Data collection
- Food handling
- Driving
- Salesforce experience
- CRM software
- Practice management system (2 years)
- Experienced with electronic health record systems
- Medication reminders
- Preventive Care Reminders
- Store operations
- Store planning
- Recruitment and hiring
- Staff motivation
- Employee scheduling
- Operations oversight
- Loss prevention
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Consistent reliability
- Multitasking Abilities
- Team leadership
- Customer service management
- Customer relations
- Team building
- Employee relations
- Smart Safe
Certification
- ACTFL, 02/01/21, 02/01/23, Oral Proficiency Interview, Spanish, Advanced High
- Driver's License, 05/01/22, 05/01/26
Languages
Spanish
Native or Bilingual
Timeline
Retail Operations Manager
Goodwill
05.2025 - Current
Caretaker
IHSS
12.2022 - Current
Care Coordinator
Samesky Health
05.2020 - 11.2022
Behavioral Technician
Autism Learning Partners
01.2020 - 09.2020
Delivery Driver
UberEATS, DoorDash
12.2019 - Current
English & Spanish Tutoring
01.2018 - 02.2021
Sales Associate/Driver
O'Reilly Auto Parts
07.2015 - 01.2018
Assistant Manager
Popeye's Chicken
08.2010 - 04.2020
Associates Degree - Liberal Arts Humanities
College of the Canyons
High School Diploma - undefined
Hart High School
Bachelor of Arts - Deaf Studies
California State University of Northridge