Summary
Overview
Work History
Education
Skills
Timeline
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Tori Weatherbie

Squamish,British Columbia

Summary

Passionate and customer-focused professional with extensive experience in hospitality, fitness, and wellness. My experience in customer service and fitness environments has strengthened my ability to communicate effectively, create a welcoming space, and support individuals in their health journeys. Currently pursuing NASM Certified Personal Trainer (CPT) and Certified Nutrition Coach (CNC) certifications, demonstrating a strong commitment to health and wellness. Proven ability to create welcoming atmospheres, manage appointments, and deliver top-tier service, making me an excellent fit for a spa or fitness reception role.

Overview

7
7
years of professional experience

Work History

FRONT DESK

Cycle Beat Club
Victoria, British Columbia
02.2025 - Current
  • Greet and check in clients, providing excellent customer service in a dynamic fitness setting.
  • Manage class bookings, cancellations, and waitlists using scheduling software.
  • Process payments for memberships, class packages, and retail products.
  • Maintain studio cleanliness, ensuring workout areas, locker rooms, and high-touch surfaces are sanitized.
  • Assist instructors by preparing the studio, adjusting lighting, and setting up sound systems.
  • Respond to customer inquiries in person, over the phone, and via email.

FRONT DESK AND HOUSEKEEPER

Sandman Hotel
Squamish, British Columbia
03.2023 - 03.2024
  • Provided a warm and professional welcome to all guests.
  • Handled reservations, billing, and guest requests efficiently.
  • Assisted in managing guest concerns and resolving issues promptly.
  • Coordinated with housekeeping and maintenance to ensure seamless guest experiences.
  • Maintained detailed and timely cleaning services in a fast-paced environment.

HOST AND SERVER

Cork and Craft
Squamish, British Columbia
09.2022 - 03.2023
  • Delivered personalized guest experiences, demonstrating a high level of care and attentiveness.
  • Trained new employees, showing leadership and initiative.
  • Managed fast-paced service environments while maintaining a calm and professional demeanor.

EXPO AND SERVER

Norman Rudy's
Squamish, British Columbia
06.2020 - 09.2022
  • Ensured food safety and sanitation while handling customer orders.
  • Provided excellent guest service while multitasking in a busy restaurant.

HOST AND EXPO

Howe Sound Brew Pub
Squamish, BC
03.2018 - 03.2020
  • Created a welcoming customer-focused environment.
  • Maintained cleanliness and organization of service areas.

Education

Diploma - Massage Therapy

West Coast College of Massage Therapy
Victoria, BC
05-2027

Certificate - Personal Trainer | Nutrition Coach

NASM
05-2025

High School Diploma -

Howe Sound Secondary
Squamish, BC
06-2023

Skills

  • Customer service & interpersonal skills
  • Payment processing & POS systems knowledge
  • Appointment scheduling & bookings management
  • Organization & multitasking in fast-paced environments
  • Quick problem-solving & adaptability
  • Dependability & team collaboration
  • Strong verbal & written communication
  • Wellness, fitness, & hospitality industry knowledge

Timeline

FRONT DESK

Cycle Beat Club
02.2025 - Current

FRONT DESK AND HOUSEKEEPER

Sandman Hotel
03.2023 - 03.2024

HOST AND SERVER

Cork and Craft
09.2022 - 03.2023

EXPO AND SERVER

Norman Rudy's
06.2020 - 09.2022

HOST AND EXPO

Howe Sound Brew Pub
03.2018 - 03.2020

Diploma - Massage Therapy

West Coast College of Massage Therapy

Certificate - Personal Trainer | Nutrition Coach

NASM

High School Diploma -

Howe Sound Secondary

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Tori Weatherbie