Martina Hunter
Toronto,Canada
Summary
Enthusiastic and dedicated professional with over 5 years of experience in the hospitality and customer service industry. Seeking a full-time position as a flight attendant. Proven ability to provide exceptional service in fast-paced environments, ensuring passenger safety and comfort, while effectively managing diverse customer needs. Committed to upholding company standards and promoting a positive travel experience for all passengers.
Overview
5
5
years of professional experience
Work History
Front Desk
Marriott Hotel And Spa
Niagara Falls
05.2023 - Current
- Greeting guests upon their arrival and providing a hospitable welcome
- Processing payment transactions and providing folios and digital invoices
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery material
- Schedule and manage appointments
- Respond to emails on a timely fashion
- Coordinate guest calls and direct them to the appropriate department
- Communicate with housekeeping and manage in house communication for guest requests
- Process checks ins and check outs
- Maintain a positive attitude and friendly demeanor
- Provide recommendations and knowledge about attractions and transportation within the area
- Train new employees on front of house operations, back of house operations, cash handling, privacy and security policies and the GXP system.
Photographer
Visionary Views Photography
Toronto
01.2021 - Current
- Produce high quality photos that capture the essence of my clients
- Edit photos to cater to clients' needs
- Process payment and organize financial reports
- Design creative, unique sets for photoshoots
- Schedule appointments and manage clients
- Market on social media and network
Cleaner
T&A Cleaning Services
Toronto
06.2021 - 06.2022
- Work in a team environment to provide exceptional cleaning services
- Disinfect and sanitize surfaces
- Follow health and safety guidelines while using cleaning chemicals and equipment.
- Keep track of cleaning supplies and report shortages
Cashier and Take Out
Swiss Chalet
Toronto
06.2021 - 10.2021
- Provide a memorable customer service experience by paying attention to customer needs and going above and beyond to accommodate them.
- Collaborate with team members to ensure smooth operations during peak hours.
- Maintain accurate records of daily transactions and cash handling.
- Assist in training new employees on company procedures, cash handling, and customer service standards.
- Accurately take orders from customers, ensuring that special requests or dietary restrictions are noted.
- Supported a safe work environment through sanitary practices such as keeping a clean work space
- Worked collaboratively in organizing and maintaining resources
Sales Associate
Dollarama
Toronto
01.2020 - 12.2020
- Welcome customers and assist them in finding products that meet their needs
- Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
- Assist in receiving, unpacking, and organizing merchandise
- Ensure the store is clean, organized, and safe for customers and staff members.
- ’maintain resources through organizing shelves and restocking items
- Provided valuable assistance in answering customer inquiries through proficient verbal communication
- ddress customer complaints and concerns promptly and efficiently.
- Balance the daily financial statements at the end of the working day.
Assistant
FL Production
Toronto
01.2020 - 12.2020
- Organize and maintain files, records, and documents, ensuring easy retrieval.
- Manage incoming and outgoing emails, responding promptly to inquiries and forwarding messages.
- Organize and schedule meetings, appointments, and upcoming events.
- Assist with invoicing, expense reports, and budget tracking, ensuring accuracy and compliance.
- Develop and curate engaging content for the company’s social media platforms.
Education
Food Handlers Certificate -
Canadian Institute of Food Safety
Toronto, OntarioCertificate - Tourism And Travel Management
The Travel Institute TAP Test
Toronto, ON04.2024
Tourism service management diploma -
Seneca Polytechnic College
Toronto, Ontario01.2024
Leadership by Design (LBD) -
Lifelong Leadership Institute
Toronto, Ontario06.2021
High School Diploma -
Emery Collegiate Institute
Toronto, Ontario01.2021
Cardiopulmonary Resuscitation Certificate -
Emery Collegiate Institute
Toronto, Ontario03.2020
Skills
- Excellent written and verbal communicator
- Able to grasp new concepts quickly and efficiently
- Ability to prioritize tasks effectively
- Ability to handle customer inquiries and complaints with professionalism
- Knowledge of safety regulations and emergency procedures
- Strong conflict resolution and problem-solving abilities
- Excellent memory and attention to detail
- Strong interpersonal skills
- Customer service skills
- Ability to work well individually as well as part of a team
- Creative-solution based approaches
- Ability to handle transactions accurately and responsibly
- Familiarity with airline reservation systems and technology
Languages
English
Full Professional
References
Available Upon Request
Timeline
Front Desk
Marriott Hotel And Spa
05.2023 - Current
Cleaner
T&A Cleaning Services
06.2021 - 06.2022
Cashier and Take Out
Swiss Chalet
06.2021 - 10.2021
Photographer
Visionary Views Photography
01.2021 - Current
Sales Associate
Dollarama
01.2020 - 12.2020
Assistant
FL Production
01.2020 - 12.2020
Food Handlers Certificate -
Canadian Institute of Food Safety
Tourism service management diploma -
Seneca Polytechnic College
Leadership by Design (LBD) -
Lifelong Leadership Institute
High School Diploma -
Emery Collegiate Institute
Cardiopulmonary Resuscitation Certificate -
Emery Collegiate Institute
Certificate - Tourism And Travel Management
The Travel Institute TAP Test