Tori Mathieson
Stevensville,Ontario
Summary
I am an ambitious and energetic student, looking for an employment/volunteer opportunities that will allow me to learn and grow. My motivation and engaging personality allows me to strive towards success in many aspects of my life. I am hardworking with strong organizational skills, and eager to help the team achieve customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
335 on the Ridge
05.2023 - Current
- Demonstrates strong multitasking skills by managing multiple tables simultaneously while maintaining servive integrity.
- Interact with multiple customers at a time while maintaining satisfaction in the workplace
- Collaborated with co-workers for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Camp Counselor
Ymca Day Camp
06.2022 - 09.2022
- Responsible for a group of 8-10 kids of ages between 6-14
- Ensured that all children and youth have a safe and positive camp experience leading to personal growth and leadership opportunities
Customer Service Associate
Winners TJX
08.2021 - 06.2022
- Cashier, as well as organizing and putting out stock on the floor
- Occasional store cleaning, and managing the fitting rooms
- Helped customers on a daily basis while maintaining a positive attitude and focusing on customer satisfaction.
Customer Service Cashier
CC Swirls
08.2020 - 06.2021
- Responsible for closing and opening of the store
- Daily tasks included maintaining the cleanliness of the store, cashing out customers, with occasion organizing and receiving stock
Customer Service Associate
Skylon Tower
06.2019 - 06.2020
- Operated the elevator to bring guests up and down the Skylon Tower
- Parking lot attendant, handling money and issuing parking passes
- Utilized customer service skills to support many tourists during peak season
Education
Bachelor of Science in Kinesiology -
Brock University
St. Catharines, ONHigh School Diploma -
A.N Myer Secondary School
Niagara Falls, ON06.2022
Skills
- Complex Problem-Solving
- Customer Service
- Problem Resolution
- Maintaining Clean Work Areas
- Active Listening
- Multitasking Abilities
Additional Information
- A. N Myer Secondary School — Grade 12 June 2022 - Ontario Scholar Gold Medallion (85% average or higher)
- Orchard Park Public School — Grade 8 June 2018 - Character Education Award and DSBN Scholar Award (85% average or higher)
Certification
Canadian Red Cross Standard First Aid & CPR
June 2022
- Comprehensive training covering all aspects of first aid and CPR.
WHMIS
June 2022
- Canada-wide hazard communication standard training for protecting the health and safety of workers who handle hazardous chemicals
Babysitting course
Fall 2017
- Included first aid, CPR. Along with learning about safety rules, responding to emergencies, and developing leadership skills
Smart serve
Spring 2023
- Provides all the knowledge required in order to safely work in an environment that serves, handles, delivers, or samples alcohol.
Accomplishments
- Some personal interests of mine include being outside, learning more about health and wellness, going to the gym, playing guitar, listening to music, and crocheting!
Languages
English
Timeline
Server
335 on the Ridge
05.2023 - Current
Camp Counselor
Ymca Day Camp
06.2022 - 09.2022
Customer Service Associate
Winners TJX
08.2021 - 06.2022
Customer Service Cashier
CC Swirls
08.2020 - 06.2021
Customer Service Associate
Skylon Tower
06.2019 - 06.2020
Bachelor of Science in Kinesiology -
Brock University
High School Diploma -
A.N Myer Secondary School
Canadian Red Cross Standard First Aid & CPR
June 2022
- Comprehensive training covering all aspects of first aid and CPR.
WHMIS
June 2022
- Canada-wide hazard communication standard training for protecting the health and safety of workers who handle hazardous chemicals
Babysitting course
Fall 2017
- Included first aid, CPR. Along with learning about safety rules, responding to emergencies, and developing leadership skills
Smart serve
Spring 2023
- Provides all the knowledge required in order to safely work in an environment that serves, handles, delivers, or samples alcohol.
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