Tori Adams
Oro Medonte,ON
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to your team.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Horseshoe Resort
Barrie, Ontario
11.2021 - 12.2024
- Provided guidance to new team members on how to perform tasks correctly.
- Shared information about local attractions with visitors.
- Monitored cash flow to ensure sufficient funds were available for daily operations.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Performed daily opening and closing duties as assigned by management.
- Reconciled discrepancies between sales receipts and cash on hand at the end of each shift.
- Processed customer transactions accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Hostess
East Side Marios
Barrie, Ontario
02.2024 - 09.2024
- Informed patrons of specialties and features.
- Provided excellent customer service by addressing customer needs promptly.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered telephone to provide dining information and take reservations.
- Built positive relationships with other front-of-house and kitchen staff.
- Provided menus to customers and answered questions regarding menu items.
Barista
Starbucks
Barrie, Ontario
01.2021 - 11.2022
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Operated cash registers to process customer payments.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Developed strategies to increase customer satisfaction and loyalty.
- Established productive working relationships with co-workers through open communication, collaboration and teamwork.
Education
Bachelor of Arts - Policing And Sociology
Wilfrid Laurier University
Waterloo, ON04-2028
High School Diploma -
Eastview Secondary School
Barrie06-2024
Skills
- Product sales
- Verbal and written communication
- Customer service
- Payment processing
- Leadership
- Fostering positive environment
Affiliations
- Soccer coach
- Leadership Student council
- Soccer player
Accomplishments
- Leadership award
- Community Rep for student council
- dons choice recipient
References
References available upon request.
Timeline
Hostess
East Side Marios
02.2024 - 09.2024
Guest Service Representative
Horseshoe Resort
11.2021 - 12.2024
Barista
Starbucks
01.2021 - 11.2022
Bachelor of Arts - Policing And Sociology
Wilfrid Laurier University
High School Diploma -
Eastview Secondary School
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