To Quan Diep
Calgary
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Sever
Rice For King Airdrie
03.2017 - 05.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Tang Vietnamese Subs & Grill
03.2016 - 01.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Librarian
Public Library
09.2009 - 06.2010
- Catalogued and organized books, materials and other documents for proper library management.
- Located requested books on shelves and in library database and fetched items for patrons.
Education
No Degree -
Western Canada High School
Calgary, AB06.2013
Skills
- Strong Work Ethic
- Reliable and Responsible
- Exceptional customer service
- Active Listening
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Service prioritization
- Food safety understanding
- Quality Control
- Guest Relations Management
- Foreign language proficiency
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Sever
Rice For King Airdrie
03.2017 - 05.2024
Cashier
Tang Vietnamese Subs & Grill
03.2016 - 01.2017
Librarian
Public Library
09.2009 - 06.2010
No Degree -
Western Canada High School
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