Tyra McQuilla
Anaheim
Summary
Professional worker with extensive experience in delivering high-quality service in busy dining settings, but also in any setting. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Sever
The Ranch Saloon
11.2024 - Current
- Assisted in training new servers on menu knowledge and service protocols.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Raglan Road Irish Pub
10.2020 - 06.2024
- Collaborated with kitchen staff to streamline food preparation and service workflow.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Supported kitchen staff by delivering food orders efficiently and accurately.
- Delivered food orders promptly to ensure customer satisfaction and dining efficiency.
- Collaborated with kitchen staff to streamline order preparation and service flow.
- Maintained cleanliness and organization of service areas, ensuring compliance with health standards.
Intern at Walt Disney World
Walt Disney World Resort
05.2019 - 03.2020
- Implemented feedback mechanisms to gather guest insights for continual service improvement.
- Collaborated with kitchen staff to streamline communication between front-of-house and back-of-house teams.
- Optimized workflow efficiency through proper delegation of tasks among team members, ensuring smooth operations during peak business hours.
- Enhanced customer satisfaction by providing exceptional food and beverage service.
- Consistently demonstrated excellent interpersonal skills when interacting with guests from diverse cultural backgrounds, fostering an inclusive atmosphere conducive to repeat patronage.
Education
Bachelor of Arts - Communications- Public Relations
California State University, Fullerton
Fullerton, CA05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Crisis management
- Strong interpersonal communication
- Customer communication
Timeline
Sever
The Ranch Saloon
11.2024 - Current
Server
Raglan Road Irish Pub
10.2020 - 06.2024
Intern at Walt Disney World
Walt Disney World Resort
05.2019 - 03.2020
Bachelor of Arts - Communications- Public Relations
California State University, Fullerton