Toonna Kelechi Cherish
Camrose,Canada
Summary
Motivated and dependable individual with hands-on supervisory and customer service experience across diverse environments. Proven ability to lead teams, resolve customer issues efficiently, and maintain operational standards. Adaptable, detail-oriented, and committed to delivering excellence. Actively seeking a Day Supervisor opportunity to contribute leadership, service quality, and operational oversight.
Overview
6
6
years of professional experience
Work History
Building Services Team Lead
BrightClean Facility Services
01.2018 - 12.2019
- - Supervised daily cleaning and facility maintenance tasks to ensure a safe, sanitary environment.
- - Directed a team of 4+ cleaners, assigning duties, inspecting completed work, and mentoring new staff.
- - Handled guest inquiries regarding facility upkeep and addressed complaints quickly and effectively.
- - Maintained accurate inventory records of cleaning supplies and reordered stock as needed.
- - Enforced workplace safety standards and conducted informal training on safe equipment use.
Administrative Assistant
Chevron
07.2020 - 08.2021
- - Handled client-facing tasks, scheduling, and accurate data entry.
- - Responded to inquiries and resolved issues in a timely and professional manner.
- - Maintained organized documentation and contributed to office efficiency.
Frontline Services Associate
QuickMart Convenience
07.2022 - 08.2023
- - Provided excellent customer service while maintaining cleanliness in public spaces and staff areas.
- - Reported maintenance needs to the supervisor and performed minor cleaning and organizing tasks.
- - Supported store operations during peak hours by multitasking between cashier, restocking, and floor duties.
- - Promoted a positive atmosphere by greeting guests, resolving concerns, and maintaining a tidy, welcoming environment.
- - Collaborated with teammates to ensure shifts ran smoothly and service standards were met.
Crew Member
Scott's Quality Lawn-care
10.2023 - 02.2024
- - Collaborated with team members to complete daily maintenance tasks.
- - Promoted safety and operational efficiency.
- - Delivered excellent customer service and support.
Education
Bachelor of Science - Computer Science
University of Alberta
Camrose, AB05.2028
Skills
- - Supervisory & Leadership Experience
- - Customer & Guest Service
- - Team Coordination
- - Problem Solving & Conflict Resolution
- - Time Management
- - Communication & Interpersonal Skills
- Time management
Languages
English
Native or Bilingual
Timeline
Crew Member
Scott's Quality Lawn-care
10.2023 - 02.2024
Frontline Services Associate
QuickMart Convenience
07.2022 - 08.2023
Administrative Assistant
Chevron
07.2020 - 08.2021
Building Services Team Lead
BrightClean Facility Services
01.2018 - 12.2019
Bachelor of Science - Computer Science
University of Alberta
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