TONY JOSEPH NGABONZIZA
Calgary
Summary
Dynamic and results-driven professional with a proven track record at NPSG Global, excelling in team leadership and customer service. Adept at strategic planning and operations management, I enhanced customer satisfaction and maintained budgetary controls, driving profitability while fostering a productive work environment. Committed to achieving goals through effective decision-making and communication.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
3
3
years of professional experience
Work History
General Laborer, Industrial
NPSG GLOBAL
05.2024 - 02.2025
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Assembled pallets and crates for secure transportation of materials.
NON-INVENTORY MANAGER
NPSG GLOBAL
02.2025 - 02.2026
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Warehouse Worker
FARM BOY
04.2023 - 03.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50Lb.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Education
Baccalaureate - Applied Statistics
LAC TANGANYIKA UNIVERSITY
12-2023
High School Diploma -
LYCCE KIREMBA-SUD
07-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Goal setting
- Documentation and reporting
- Strategic planning
- Project management
- Operations management
- Project planning
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Projects
YYC1 RETRO
YYC6 RETRO
YYC4 Fulfillment Center
YYC1 DECOM
YOW3 RETRO
YEG2 RETRO
YXU1 RETRO
Timeline
NON-INVENTORY MANAGER
NPSG GLOBAL
02.2025 - 02.2026
General Laborer, Industrial
NPSG GLOBAL
05.2024 - 02.2025
Warehouse Worker
FARM BOY
04.2023 - 03.2024
Baccalaureate - Applied Statistics
LAC TANGANYIKA UNIVERSITY
High School Diploma -
LYCCE KIREMBA-SUD