Tonya Hernandez
Visalia
Summary
Dedicated Back Office Lead with a strong focus on teamwork, efficiency, and attention to detail. Experienced in improving inventory management and appointment scheduling to enhance operations and customer care. Highly organized with excellent communication and project management skills, able to manage multiple priorities in fast-paced environments while proactively identifying and resolving issues.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Back Office Lead Registered Dental Assistant
Donald E. Snyder, D.D.S. Orthodontics
Fresno, CA
08.2006 - 06.2013
- Managed daily back office operations, ensuring smooth workflow and adherence to protocols.
- Oversaw team performance, providing mentorship and guidance to staff for optimal efficiency.
- Streamlined appointment scheduling using advanced practice management software, enhancing patient experience.
- Implemented inventory management processes, reducing discrepancies and improving accuracy.
- Monitored compliance with health regulations
- Coordinated communication between front office and clinical teams, enhancing collaboration and information flow.
- Evaluated workflows to identify improvement areas, enhancing service delivery quality.
- Assisted in a variety of orthodontic procedures, maintaining high standards of clinical practice.
- Conducted detailed orthodontic imaging, including photographs and X-rays, to ensure comprehensive treatment documentation.
- Achieved accurate impressions and trimming for diagnostic models.
- Coordinated emergency on-call situations, addressing urgent issues with efficiency.
- Oversaw OSHA compliance initiatives and facilitated educational training for workplace safety.
Back Office Supervisor
Terry Loeffler/Steven Yatrofsky, D.D.S., D.M.D. Orthodontics
Fresno, CA
08.2004 - 08.2006
- Supervised daily operations, ensuring efficient workflow and adherence to protocols.
- Trained new staff on office procedures and best practices for patient management.
- Streamlined scheduling processes, resulting in improved appointment efficiency and enhanced patient satisfaction.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented inventory control measures, leading to reduced supply costs through strategic sourcing.
- Implemented strategies to improve cost-efficiency in the back office without compromising service quality.
- Implemented inventory control measures, reducing supply costs through strategic sourcing.
- Managed external service providers to facilitate the completion of outsourced back office tasks.
- Executed chairside assistance across all procedures, meticulously managing patient record filing and charting for efficient practice operations.
Dental Assistant/Laboratory Technician
Stephen J. McAuliff, D.D.S., M.S.D. Orthodontics
Visalia, CA
05.2004 - 08.2004
- Assisted in orthodontic procedures, ensuring patient comfort during treatment.
- Prepared and sterilized dental instruments, trays, and surfaces maintaining a sterile work environment in compliance with infection control protocols.
- Educated patients on oral hygiene practices, promoting better post-treatment care adherence.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and arranged instrument/material trays for dental procedures.
- Performed precise impressions and pouring and trimming of diagnostic models to ensure accurate representations.
Dental Assistant
Stephen D. O'Hara, D.D.S., M.S.D. Orthodontics
Reedley/Fresno, Ca
11.2002 - 05.2004
- Facilitated patient care as chairside assistant during orthodontic procedures, ensuring comfort, explained treatment and support.
- Prepared treatment areas and sterilized instruments to maintain safety standards.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Managing patient records, accuracy in documentation processes.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental photos for orthodontic records.
Front End Supervisor
Kmart Corporation
Dinuba, CA
06.2000 - 01.2003
- Supervised front-end checkout operations, ensuring efficient customer service and smooth checkout processes.
- Trained and mentored staff in operational procedures and customer engagement.
- Managed store return processes and inventory control operations.
- Oversee lunches and breaks for all associates
- Oversaw daily cash revenue inventory to ensure accurate financial reporting.
Education
Associate of Arts - Liberal Studies
Reedley College
Reedley, CA05-2015
Certificate of Achievement/Dental Assisting -
Reedley College
Reedley, CA05-2002
Skills
- OSHA Compliance Coordinator
- Compliance management
- Documentation and recordkeeping
- Customer service management
- Task delegation
- Workflow optimization
- Employee supervision
- Appointment Scheduling
- Data entry
- Excellent verbal and written communication
- Email and phone etiquette
- Microsoft office
- Attention to detail
- Multitasking and organization
- Time management
- Reliability
- Teamwork
- Complaint resolution
Certification
- RDA - Registered Dental Assistant
- CPR Certificate
- Radiology Certificate
Timeline
Back Office Lead Registered Dental Assistant
Donald E. Snyder, D.D.S. Orthodontics
08.2006 - 06.2013
Back Office Supervisor
Terry Loeffler/Steven Yatrofsky, D.D.S., D.M.D. Orthodontics
08.2004 - 08.2006
Dental Assistant/Laboratory Technician
Stephen J. McAuliff, D.D.S., M.S.D. Orthodontics
05.2004 - 08.2004
Dental Assistant
Stephen D. O'Hara, D.D.S., M.S.D. Orthodontics
11.2002 - 05.2004
Front End Supervisor
Kmart Corporation
06.2000 - 01.2003
Associate of Arts - Liberal Studies
Reedley College
Certificate of Achievement/Dental Assisting -
Reedley College