Tonya Hernandez
Visalia
Summary
Dedicated Back Office Lead with a strong focus on teamwork and attention to detail. Successfully implemented inventory management processes and improved appointment scheduling, driving efficiency and enhancing customer care. Ready to leverage expertise to support organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Back Office Lead Registered Dental Assistant
Donald E. Snyder, D.D.S. Orthodontics
08.2006 - 06.2013
- Managed daily back office operations, ensuring smooth workflow and adherence to protocols.
- Oversaw team performance, providing mentorship and guidance to staff for optimal efficiency.
- Streamlined appointment scheduling using advanced practice management software, enhancing patient experience.
- Implemented improved inventory management processes, reducing discrepancies and ensuring accuracy.
- ensuring adherence to health regulations
- Coordinated communication between front office and clinical teams, fostering collaboration and information flow.
- Developed training materials for new hires, promoting consistency in operational procedures and policies.
- Evaluated existing workflows, identifying areas for improvement to enhance service delivery quality.
- Led initiatives to optimize patient records management, ensuring compliance with privacy regulations and standards.
Back Office Supervisor
Terry Loeffler/Steven Yatrofsky, D.D.S., D.M.D. Orthodontics
08.2004 - 08.2006
- Supervised daily operations, ensuring efficient workflow and adherence to protocols.
- Trained new staff on office procedures and best practices for patient management.
- Streamlined scheduling processes to enhance appointment efficiency and patient satisfaction.
- Coordinated communication between front office and clinical teams, improving information flow.
- Implemented inventory control measures, reducing supply costs through strategic sourcing.
- Developed training materials to improve staff onboarding and procedural compliance.
- Monitored compliance with regulatory requirements, ensuring high standards of practice in patient care.
- Coordinated with external service providers as needed, ensuring smooth completion of outsourced back office tasks.
- Implemented strategies to improve cost-efficiency in the back office without compromising service quality.
- Assisted upper management in the development of policies and procedures related to back office functions.
- Reduced error rates by establishing strict quality control measures for all back office tasks.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Dental Assistant/Laboratory Technician
Stephen J. McAuliff, D.D.S., M.S.D. Orthodontics
05.2004 - 08.2004
- Assisted in orthodontic procedures, ensuring patient comfort and safety during treatment.
- Prepared and sterilized dental instruments, maintaining compliance with infection control protocols.
- Educated patients on oral hygiene practices, enhancing adherence to post-treatment care.
- Managed patient records using digital systems, ensuring accuracy and confidentiality of information.
- Trained new staff on office procedures and best practices for patient care.
- Monitored inventory levels of dental supplies, coordinating timely replenishment to prevent shortages.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Dental Assistant
Stephen D. O'Hara, D.D.S., M.S.D. Orthodontics
11.2002 - 05.2004
- Assisted in patient care, ensuring comfort during orthodontic procedures.
- Prepared treatment rooms and sterilized instruments to maintain safety standards.
- Educated patients on oral hygiene practices and post-treatment care.
- Managed patient records using digital software for accurate documentation.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
Front End Supervisor
Kmartcorp
06.2000 - 01.2003
- Supervised front-end operations, ensuring efficient customer service and smooth checkout processes.
- Trained and mentored staff in operational procedures and customer engagement techniques.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Developed training materials to enhance team performance and improve service delivery standards.
- Monitor lunch breaks for all associates up front
- Kept inventory of daily cash revenue
Education
Associate of Arts - Liberal Studies
Reedley College
Reedley, CA05-2015
Certificate of Achievement/Dental Assisting - Dental Assistant
Reedley College
Reedley, CA05-2002
Skills
- Task delegation
- Document management
- Compliance management
- Workflow optimization
- Teamwork
- Time management
- Attention to detail
- Multitasking and organization
- Reliability
- Excellent verbal and written communication
- Customer service management
- Phone and email etiquette
- Microsoft office
- Employee supervision
- Documentation and recordkeeping
- Data entry
- Handling complaints
Certification
- RDA - Registered Dental Assistant
- CPR Certificate
- Radiology Certificate
Timeline
Back Office Lead Registered Dental Assistant
Donald E. Snyder, D.D.S. Orthodontics
08.2006 - 06.2013
Back Office Supervisor
Terry Loeffler/Steven Yatrofsky, D.D.S., D.M.D. Orthodontics
08.2004 - 08.2006
Dental Assistant/Laboratory Technician
Stephen J. McAuliff, D.D.S., M.S.D. Orthodontics
05.2004 - 08.2004
Dental Assistant
Stephen D. O'Hara, D.D.S., M.S.D. Orthodontics
11.2002 - 05.2004
Front End Supervisor
Kmartcorp
06.2000 - 01.2003
Associate of Arts - Liberal Studies
Reedley College
Certificate of Achievement/Dental Assisting - Dental Assistant
Reedley College