Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tony Nashed

Tony Nashed

Bilingual Specialist
Etobicoke,Ontario

Summary

Bilingual professional with a proven track record of helping people in customer-facing roles, including emotionally-charged, life-threatening and dangerous situations. I also have prior experience as a Bilingual Team Lead who effortlessly builds positive rapport, inspires trust and guides his teams towards inspired achievement of organizational goals. A strong facilitator adept at working cross-departmentally with co-management and top-level leadership. An excellent trainer and mentor.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Emergency Dispatcher

Concentrix
Mississuaga, ON
09.2022 - Current
  • Received, on average, fifty public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
  • Increased timely treatment protocols by leveraging current response and quality assurance requirements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Cultivated client rapport by interfacing with callers to aid with medical emergencies.

French Tutor

Le Tuteur
Toronto, ON
09.2011 - 09.2022
  • Maintained detailed records of French tutoring sessions using progress reports and other relevant forms.
  • Adapted tutoring plans to incorporate students' particular strengths and goals.
  • Communicated effectively with students and provided outstanding french instruction, resulting in proven track record of success with over 100 students.
  • Collaborated with teachers and parents to provide students comprehensive support in French and other current subjects.
  • Tutored students remotely via video chat programs as well as visiting students at home or meeting in public locations.

Subject Matter Expert/ Team Leader

Royal Bank Of Canada, RBC
Mississauga, ON
05.2009 - 11.2011
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response. Received/ conducted 40-60 phone calls per day.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Held weekly team meetings to inform team members on company news and updates.

Education

Bachelor of Arts - French & Political Science

York University
Toronto
09.2004 - 06.2009

Skills

Computer-aided dispatching

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Accomplishments

Nominated for Ontario Medal for Young Volunteers.

Timeline

Emergency Dispatcher

Concentrix
09.2022 - Current

French Tutor

Le Tuteur
09.2011 - 09.2022

Subject Matter Expert/ Team Leader

Royal Bank Of Canada, RBC
05.2009 - 11.2011

Bachelor of Arts - French & Political Science

York University
09.2004 - 06.2009

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Tony NashedBilingual Specialist