Paul Jones
Sherwood Park,AB
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Dedicated 911 Dispatcher offering 10 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in [911, non emergency call evaluation and Patrol Unit dispatch] and [Type] protocols. Familiar with managing emotions and staying clear-headed under pressure. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Certified [Job Title] offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service is my first priority, I want to help people.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
Edmonton Police Service
03.2012 - 05.2023
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status
- Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units
- Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Assessed emergency requests and made quick judgment calls to determine appropriate action
- Dispatched and coordinated emergency services teams according to high-priority calls
- Routed calls to police, fire, and ambulance service to meet individual call needs
- Provided on-the-job training and coaching to develop new dispatchers
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses
- Followed established protocols for professional handling of emergency situations
- Proved successful working within tight deadlines and a fast-paced environment
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems
- Answered calls from automatic routing system and took basic information from callers
Police Constable
Edmonton Police Service
09.1987 - 04.2019
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehended offenders and conducted interviews and interrogations.
- Conducted preliminary investigations at scenes of major crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Responded to emergency calls to provide assistance to citizens in need.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Provided testimony in court proceedings.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Recorded facts to prepare reports documenting incidents and activities.
- Monitored criminal activity in community to identify suspicious activity.
- Conducted searches of individuals, vehicles and premises.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Assisted in special investigations and crime prevention programs.
- Monitored traffic violations, issuing citations as necessary.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Handled citation and traffic violation paperwork.
- Thoroughly analyzed criminal information and processed crime scenes.
- Obtained information from arrested subjects to conduct debriefings.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Read system maps and caller information, and documented details in system.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Provided on-the-job training and coaching to develop new dispatchers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Reduced risks and emergency response issues by observing public safety field units.
- Proved successful working within tight deadlines and a fast-paced environment.
- Protected life and property through enforcement of regulations and laws.
- Managed crime scenes to protect personnel and preserve evidence.
- Prepared and submitted incident reports regarding police activities and investigations.
- Confronted and resolved emergency and non-emergency situations.
- Provided crime prevention suggestions and recommendations.
- Performed general patrol services and provided traffic control.
- Sorted, organized, and eliminated tips on daily basis to keep open investigations moving forward.
- Delivered expert courtroom testimony to support [Number] criminal cases.
Education
Journeyman Ironworker - Ironwork
Southern Alberta of Technology
Calgary, AB08.1982
Skills
- Emergency Assistance
- Equipment Dispatch
- Reference Assistance
- Customer Inquiries
- Data Entry
- National Crime Information Center (NCIC)
- Dispatcher Monitoring
- Risk Mitigation
- Information Documentation
- Information Intake
- Emergency Call Routing
- Force Deployment
- Crew Monitoring
- Complex Problem-Solving
- Constructive Feedback
- Conflict Resolution
- Special Requests
- Map Reading Skills
- Crisis Management
- Efficient Service
- Customer Service
- Quality Assurance
- Verbal and Written Communication
- Computer-Aided Design (CAD)
- Incident Tracking Software
- Customer Needs Assessments
- Customer Experience
- Emergency Procedures
- Creative Solutions
- Quality Assurance Requirements
- Prioritizing Effectively
- Office Cleaning
- Safety Meetings
- Call Volume Analysis
- Monitoring Frequencies
- Customer Satisfaction
- Safety Training
- Data Systems
- Computer-Aided Dispatching
- Reading Comprehension
- Service Requests
- Service Delivery
- Traffic Stops
- Public Safety
- Verbatim Transcription
- Digital Dispatch
- Police Department Procedures
- Proficiency in Microsoft Office
- Computer-Based Dispatch Systems
- Secure Sensitive Information
- Alarm System Monitoring
- Unit Dispatch
- Agency Referrals
- Prioritizing Calls
- Telecommunications
- Logistics
Accomplishments
35.5yrs with the Edmonton Police Service, with Exemplary Service Medal. 10.5yrs in EPS Canine Unit. 2004 Canadian Police Canine Association National Champion.
Certification
- Emergency Communications Officer
- Level 4 Collision Reconstructionist
- CPCA Certified Police Canine Trainer
Timeline
Emergency Dispatcher
Edmonton Police Service
03.2012 - 05.2023
Police Constable
Edmonton Police Service
09.1987 - 04.2019
Journeyman Ironworker - Ironwork
Southern Alberta of Technology
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