Tony Hoggatts
Lancaster
Summary
Results-driven Senior Business Operations Manager with proven success in streamlining workflows and enhancing team productivity—expertise in strategic partnerships and compliance, leading initiatives that achieved a 30% increase in operational efficiency. Adept at bridging operations and analytics to inform strategic decision-making and implementing strategies to reduce cost and enhance productivity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Business Operations Manager
Urban Alchemy
Los Angeles, CA
06.2023 - Current
- Streamlined operational workflows to enhance team efficiency and productivity.
- Developed and implemented strategic initiatives to optimize resource allocation and cost management.
- Led cross-functional teams in process improvement projects, driving operational excellence and collaboration.
- Analyzed performance metrics to identify trends, informing data-driven decision-making for business strategies.
- Directed operations across 10 facility locations, ensuring consistent service delivery and compliance.
- Managed a 20-vehicle fleet, overseeing scheduling, maintenance, and utilization to support field operations.
- Built and maintained vendor relationships to support scalability and operational effectiveness.
- Improved operational efficiency by 30% through workflow redesign and process optimization.
Data and Compliance Manager
Urban Alchemy
Los Angeles, CA
01.2023 - 06.2023
- Developed and implemented compliance policies to ensure regulatory adherence across all operations.
- Conducted regular audits to identify compliance risks and improve operational efficiency.
- Collaborated with cross-functional teams to align compliance strategies with business objectives.
- Trained staff on compliance standards and best practices, fostering a culture of accountability.
- Led initiatives to enhance data integrity in compliance documentation systems, improving accuracy and accessibility.
- Ensured that daily reporting data meets the accuracy requirements of city and state compliance standards.
Business Operations Specialist
Lighthouse Community Outreach
Los Angeles, CA
03.2011 - 12.2021
- Streamlined operational processes to enhance service delivery and efficiency.
- Developed training materials for staff onboarding and skill development initiatives.
- Identifying bottlenecks and implementing solutions to streamline workflows.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Facilitated development and reporting of program metrics.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Bachelor of Arts - Media Communications
California State University, Bakersfield
Bakersfield, CA05-2001
Associate of Arts - Mass Communications
Glendale Community College
Glendale, CA06-1999
High School Diploma -
Grover Cleveland Charter
Reseda, CA06-1995
Skills
- Operational excellence
- Windows
- Sales operations
- Key performance indicators
- Operations management
- Strategic partnerships
- Excellent oral and written communication
- Onboarding and training
- Staff management
- Public speaking
- Motivational leadership
- Negotiation
- Zendesk
- Data Compliance Coordination
Certification
- CPR Certification
- First Aid Certification
- CA Driver's License
Timeline
Senior Business Operations Manager
Urban Alchemy
06.2023 - Current
Data and Compliance Manager
Urban Alchemy
01.2023 - 06.2023
Business Operations Specialist
Lighthouse Community Outreach
03.2011 - 12.2021
Bachelor of Arts - Media Communications
California State University, Bakersfield
Associate of Arts - Mass Communications
Glendale Community College
High School Diploma -
Grover Cleveland Charter