Julian Beardman
Calgary
Summary
Senior Business Operations & Program Manager with extensive experience in technology integrations, system implementations, and operational frameworks. Expertise in Release Management, Change Management, Incident Management, Business Operations, and Data Management. Adept at cross-functional collaboration, stakeholder engagement, and real-time system monitoring. Strong analytical mindset focused on process optimization, automation, and strategic decision-making. Skilled in Agile, PMI, ITIL frameworks and proficient with tools such as JIRA, Confluence, ServiceNow, and Miro.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Business Operations Manager
QL2
02.2025 - Current
- Leading the development and implementation of Release Management, Change Management, and Incident Management frameworks to drive operational efficiency and system stability
- Overseeing real-time monitoring strategies to proactively identify and resolve system disruptions
- Designed and deployed a structured Change & Release Management framework, improving deployment efficiency and reducing risks
- Established an Incident Management process, enhancing system reliability and response times
- Built real-time monitoring and alerting solutions to ensure proactive issue resolution and minimal downtime
- Spearheaded business operations improvements, driving automation and workflow efficiency
- Collaborating with cross-functional teams (IT, Engineering, Product) to align operational frameworks with business objectives
Senior Project Manager
Specsavers
12.2022 - 01.2025
- Led the end-to-end deployment of SuccessFactors, a cloud-based SaaS HR system, streamlining workforce management for 4,000 employees
- Managed the Acuitas 3 (PMS/EMR) rollout, a SaaS-based patient management system, enhancing data accessibility and reducing administrative workload by 40%
- Led the deployment of Concur for Canadian users, optimizing expense management and financial reporting across the organization
- Oversaw full-cycle supply chain and finance system integrations, reducing processing errors by 60% and ensuring compliance with Canadian regulations
- Created and maintained a Commercial Technology Product Roadmap, aligning 25 enterprise tech initiatives with business priorities, leading to a 35% increase in efficiency
- Managed 10+ vendor partnerships, ensuring SLA compliance and maintaining high-quality service delivery
- Built Program/Project Management best practices using Agile, PMI, and ITIL frameworks, ensuring all projects met high standards in execution, governance, and risk management
- Utilized JIRA, Confluence, ServiceNow, and Miro to drive project collaboration, workflow automation, and issue tracking
Technology Manager
Lululemon
04.2022 - 12.2022
- Led Level 2 IT support operations, resolving 30+ high-priority incidents monthly, minimizing business disruptions, and improving system uptime
- Standardized ITIL-based incident, change, and problem management processes, reducing resolution times and enhancing system stability
- Enhanced operational reporting by implementing real-time analytics dashboards, improving leadership decision-making
- Led 10+ enterprise technology projects, delivering solutions on time and within budget, optimizing system performance and scalability
- Managed relationships with third-party vendors, negotiating improved service agreements and ensuring adherence to SLAs for enhanced IT support quality
- Utilized JIRA, Confluence, and ServiceNow to drive IT service management, workflow automation, and cross-team collaboration
Senior Support Analyst – Area Tech Lead
Lululemon
10.2019 - 04.2022
- Developed and executed technology deployment strategies for 100+ new retail locations, ensuring seamless IT infrastructure setup and go-live readiness
- Managed incident response and resolution across 100+ retail locations, reducing average resolution time by 30% through ITIL-aligned processes
- Partnered with IT, Engineering, and Operations teams to enhance IT service delivery, implementing process improvements that increased support efficiency by 25%
- Utilized JIRA, Confluence, and ServiceNow to track incidents, streamline workflows, and improve IT service management
New Store Opening Project Coordinator
Lululemon
09.2017 - 10.2019
- Managed end-to-end IT project execution for 190 new store openings and optimizations, ensuring successful deployment of network infrastructure, POS systems, and digital integrations
- Oversaw budgets, vendor contracts, and stakeholder communications for 100+ store openings, ensuring projects were completed on time and within budget
- Identified and implemented process improvements that reduced IT setup time by 55%, enhancing scalability for new store rollouts
Support Desk Specialist
Lululemon
03.2016 - 10.2017
- Delivered technical support and issue resolution for retail and corporate IT systems, handling 50+ support tickets weekly and maintaining a 95% first-call resolution rate
Education
NCEA Level 3 -
Francis Douglas Memorial College
Skills
- Program & Project Management
- Business Operations & Process Optimization
- Release, Change, & Incident Management
- System & Data Integrations
- Real-Time Monitoring & Automation
- Vendor & Stakeholder Management
- Technology & IT Leadership
- Tools & Platforms
- Operational excellence
- Problem resolution
Certification
ITIL V3 Certification (2014)
Timeline
Senior Business Operations Manager
QL2
02.2025 - Current
Senior Project Manager
Specsavers
12.2022 - 01.2025
Technology Manager
Lululemon
04.2022 - 12.2022
Senior Support Analyst – Area Tech Lead
Lululemon
10.2019 - 04.2022
New Store Opening Project Coordinator
Lululemon
09.2017 - 10.2019
Support Desk Specialist
Lululemon
03.2016 - 10.2017
NCEA Level 3 -
Francis Douglas Memorial College
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