Toni-Lynn Nicholls
Mississauga,ON
Summary
Friendly, helpful professional offering several years of experience in the service industry.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
2000
2000
years of post-secondary education
Work History
Ballot Counter
Elections Canada
Mississauga, Ontario
04.2025 - 04.2025
- Coordinated materials distribution for election day operations and logistics.
- Monitored ballot security to prevent tampering or discrepancies during elections.
- Collaborated with team members to maintain a smooth voting experience for all participants.
- Accurately documented all votes cast throughout the day in accordance with local regulations and laws.
- Processed provisional ballots according to state guidelines before submitting them for counting.
- Adhered to strict security protocols while handling sensitive election materials such as voter rolls and vote tallies.
- Maintained the privacy of all voting activities within the polling station.
- Reported final vote tallies at the close of polls after ensuring accuracy of results.
- Recorded vital and fiscal records and accounts.
- Manually verified and counted votes
Cashier
Mission Thrift Store
Mississauga
09.2023 - 09.2024
- Assisted customers in locating store items and answering questions.
- Collaborated with team members to ensure smooth operations during busy hours.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized and restocked merchandise on shelves for easy access.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Handled cash, credit, and gift card payments efficiently.
Service Cashier
Precision Honda Performance Auto Group
Mississauga, Ontario
11.2021 - 01.2023
- Processed customer transactions efficiently at Precision Honda Performance Auto Group.
- Assisted customers with inquiries about services and products offered.
- Maintained cleanliness and organization of the cashier area regularly.
- Collaborated with team members to enhance customer service experiences.
- Resolved customer complaints promptly and professionally.
- Balanced the daily cash drawer by counting cash, checks, and credit card transactions.
- Provided excellent customer service with an upbeat attitude during busy times.
- Greeted customers and answered questions about products, services, and policies.
- Ensured accuracy of all paperwork associated with each transaction including invoices, receipts.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Created and updated filing systems to enhance document retrieval efficiency.
- Organized office supplies and maintained inventory levels regularly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Facilitated communication between different departments within the organization.
- Greeted visitors and provided general information about the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
Baker, Cashier
Tim Hortons
Hamilton, Ontario
10.2019 - 01.2020
- Prepared a variety of baked goods according to established recipes.
- Monitored inventory levels and reported shortages to management.
- Maintained cleanliness and organization of baking station and equipment.
- Collaborated with team members to meet production demands efficiently.
- Ensured product quality by inspecting ingredients and finished items regularly.
- Adhered to Tim Hortons' standards for food safety and hygiene practices.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Kept records of daily production numbers for each type of item produced.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Rotated stock as needed to keep freshness intact.
- Designed appealing product displays to maintain unique presentation.
- Placed orders for additional supplies when necessary based on production needs.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Handled cash, credit, and loyalty program transactions accurately.
- Stocked supplies and ensured availability during peak hours.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Zellers
Hamilton, Ontario
10.2003 - 01.2008
- Assisted customers in locating store items and answering questions.
- Organized and restocked merchandise on shelves for easy access.
- Maintained cleanliness of checkout area and store front.
- Handled cash, credit, and gift card payments efficiently.
- Communicated promotions and sales to customers effectively.
- Participated in training sessions to improve customer service skills.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped with purchases and signed customers up for rewards program.
Education
Pre Apprenticeship Program - General Machining
Mohawk College of Applied Arts And Technology
Hamilton 04.2019 - 08.2019
Sir Winston Churchill Secondary School
Hamilton, ONSkills
- Customer service
- Cash handling
- Point-of-sale operation
- Inventory management
- Transaction processing
- Promotional merchandising
- Complaint resolution
- Team collaboration
- Active listening
- Verbal communication
- Time management
- Attention to detail
- Adaptability
- Issue escalation
- Payment processing
- Positive and professional
- Patience and composure
- Adaptability and flexibility
- Reliability and punctuality
- Multitasking and organization
- Calm demeanor
- Retail merchandising
- Refund handling
- Customer satisfaction
- Cash handling expertise
- Customer focus
- Service minded
- Credits and refunds
- Employee training
- Cash handling and management
- Item scanning
- Microsoft Office
- Document management
- Invoice processing
- Data entry
- Effective communication
- Sensitive material handling
- Reading comprehension
- Proofreading
- Multitasking and prioritization
- Relationship building
- File organization
- Store opening and closing
- Merchandising
- Upselling
- Outgoing personality
- Customer engagement
- Energetic self-starter
- Listening skills
- Exceptional customer service
- Fitting room maintenance
- Client retention strategies
Timeline
Ballot Counter
Elections Canada
04.2025 - 04.2025
Cashier
Mission Thrift Store
09.2023 - 09.2024
Service Cashier
Precision Honda Performance Auto Group
11.2021 - 01.2023
Baker, Cashier
Tim Hortons
10.2019 - 01.2020
Pre Apprenticeship Program - General Machining
Mohawk College of Applied Arts And Technology
04.2019 - 08.2019
Cashier
Zellers
10.2003 - 01.2008
Sir Winston Churchill Secondary School