Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tommy Chen

Sacramento

Summary

Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. Making my customers happy at the end of the night will also make me happy for the night.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Folsom Palace
Folsom
01.2024 - 12.2024
  • Responded to ad hoc cleaning duties at end of shift.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted in training new servers.

Server

Sushi Burrito
Layton
07.2023 - 12.2023
  • Responded to ad hoc cleaning duties at end of shift.
  • Delivered food orders promptly and courteously.
  • Greeted guests and provided menus.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Cashier

The Crab House
Hattiesburg
02.2022 - 03.2022
  • Resolved customer complaints professionally in accordance with company policy.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Checked personal identifications during alcohol and tobacco sales.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.

Education

High School Diploma -

Oak Grove High School
Hattiesburg, MS
05-2022

Skills

  • Customer service
  • Communication skills
  • Time management
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Order accuracy
  • Workflow coordination
  • Reliability
  • Menu memorization

Certification

  • Real Estate License
  • Food Handler
  • Responsible Beverage Service(RBS)

Languages

Chinese (Mandarin)
Native/ Bilingual

Timeline

Server

Folsom Palace
01.2024 - 12.2024

Server

Sushi Burrito
07.2023 - 12.2023

Cashier

The Crab House
02.2022 - 03.2022

High School Diploma -

Oak Grove High School

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Tommy Chen