Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Community Service
Languages
Timeline
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Tomas Doval

Burlington,Ontario

Summary

Dynamic professional with a proven track record at Fortino's, excelling in customer service and team collaboration. Demonstrated leadership in volunteer roles, enhancing operational efficiency and community engagement. Skilled in Microsoft Office and adept at fostering positive environments, I bring a blend of organizational prowess and effective communication to achieve and exceed goals.

Overview

4
4
years of professional experience

Work History

Sales Clerk

Fortino's
Burlington, Canada
10.2021 - Current
  • Customer Service Excellence: Provided high-quality customer service by efficiently preparing and packaging food orders, ensuring customer satisfaction and retention
  • Time Management: Managed high-volume demands during peak hours, maintaining efficiency and accuracy to reduce wait times and improve service quality
  • Administrative Support: Maintained accurate records of department quality and assisted in daily operational reporting
  • Team Collaboration: Excelled in working with diverse teams by adapting to different work styles, fostering a positive and inclusive environment, and ensuring smooth collaboration to meet operational goals efficiently
  • Process Improvement: Implemented efficient closing procedures, reducing cleanup time while maintaining high-quality standards

Volunteer

Assistant Scooby Soccer Coach
Aldershot, Canada
06.2022 - 08.2024
  • Coached and mentored 8 to 10-year-old children in fundamental soccer techniques
  • Set up game fields and ensured a structured and engaging training environment

Volunteer

Food for Life
Burlington, Canada
01.2023 - 01.2023
  • Unpacked and organized donated food items for distribution
  • Assisted in handing out food to individuals in need, ensuring efficient service
  • Packed up remaining supplies at the end of the night to maintain cleanliness and organization

Volunteer

Elections Ontario
Fairview, Canada
01.2022 - 01.2022
  • Transported and organized 50+ packages of election materials to polling offices
  • Led a 3-person team in processing and sorting equipment for efficient election operations
  • Assisted in unpacking and setting up 30+ poll worker kits

Volunteer

Graduation Ceremony Usher
Burlington, Ontario
05.2021 - 05.2021
  • Ushered 500+ attendees to designated seating areas at a high-profile graduation ceremony
  • Provided clear directions and assistance to guests throughout the event
  • Helped with setup, venue preparation, and post-event cleanup

Education

Bachelor of Commerce -

DeGroote School of Business, McMaster University
Hamilton, Ontario
04-2028

High School Diploma -

Assumption Catholic Secondary School
Burlington, Ontario
06.2024

Skills

  • Customer Service
  • Communication
  • Administrative Skills
  • Organizational Skills
  • Data Entry
  • Microsoft Office
  • Problem-Solving
  • Decision-Making
  • Effective Time Management
  • Reliability
  • Foreign language proficiency
  • Leadership
  • Team Collaboration
  • Punctual Project Delivery

Hobbies and Interests

  • Business & Finance
  • Sports (NFL, Serie A)
  • Music & Art
  • Travel
  • Film
  • Writing

Community Service

  • Volunteer, Food for Life, Burlington, Ontario, 01/01/23, Unpacked and organized donated food items for distribution., Assisted in handing out food to individuals in need, ensuring efficient service., Packed up remaining supplies at the end of the night to maintain cleanliness and organization.
  • Volunteer, Elections Ontario, Fairview, Ontario, 01/01/22, Transported and organized 50+ packages of election materials to polling offices., Led a 3-person team in processing and sorting equipment for efficient election operations., Assisted in unpacking and setting up 30+ poll worker kits.
  • Graduation Ceremony Usher, Assumption Catholic Secondary School, 05/01/21, Ushered 500+ attendees to designated seating areas at a high-profile graduation ceremony., Provided clear directions and assistance to guests throughout the event., Helped with setup, venue preparation, and post-event cleanup.
  • Assistant Soccer Coach, Scooby Soccer, Aldershot, Ontario, 06/01/22, 08/31/24, Coached and mentored 8 to 10-year-old children in fundamental soccer techniques., Set up game fields and ensured a structured and engaging training environment.

Languages

  • English, (Fluent)
  • Spanish, (Fluent)
  • French, (Conversational, Studied 2012-2022)

Timeline

Volunteer

Food for Life
01.2023 - 01.2023

Volunteer

Assistant Scooby Soccer Coach
06.2022 - 08.2024

Volunteer

Elections Ontario
01.2022 - 01.2022

Sales Clerk

Fortino's
10.2021 - Current

Volunteer

Graduation Ceremony Usher
05.2021 - 05.2021

Bachelor of Commerce -

DeGroote School of Business, McMaster University

High School Diploma -

Assumption Catholic Secondary School
Tomas Doval