Marc Gaudreau
Laval,Quebec
Summary
Hardworking customer advisor skilled in managing stock and merchandising products. Expert in assisting customers, multitasking and handling high-volume work. Well-versed in all environments.
Overview
38
38
years of professional experience
Work History
Sales Clerk
Decathlon
04.2023 - 09.2023
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Boosted sales by effectively promoting products and engaging with customers.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Kept front check out area clean and organized for efficient service.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
Customer Advisor
Lee Valley Tools Ltd
02.2022 - 04.2023
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
- Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Streamlined communication between customers and the company, ensuring timely responses and resolutions.
- Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
- Fostered strong relationships with clients by actively engaging them in conversation and genuinely understanding their preferences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
Aircraft Structural Mechanic
CAE Inc
07.1985 - 05.2018
- Collaborated with engineering teams to implement design modifications for improved aircraft performance and longevity.
- Supported aircraft modifications projects by assisting engineers with structural changes while maintaining compliance to regulatory standards.
- Maintained a clean and organized work environment, upholding safety standards and promoting efficiency within the team.
- Reduced maintenance downtime by efficiently diagnosing and resolving structural issues on various aircraft models.
- Managed inventory levels of consumables required for maintenance tasks effectively reducing waste without compromising availability.
- Enhanced aircraft structural integrity by conducting thorough inspections and performing necessary repairs.
- Maintained detailed documentation of performed tasks, facilitating seamless handover between shifts and efficient recordkeeping for future reference.
- Streamlined maintenance processes by implementing lean methodologies and eliminating unnecessary steps in workflows.
- Coordinated with manufacturers regarding technical support inquiries or warranty claims resulting in faster resolution times.
- Improved overall aircraft performance by maintaining and repairing fuselage, wings, and other vital components.
- Read and interpreted aircraft documentation to determine repair feasibility and methods.
- Assisted with aircraft and equipment transport and movement.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
Education
No Degree - Aircraft Assembly
Canadair
Montreal, Canada08.1980
High School Diploma -
St Pius X High School
Montreal, Canada06.1975
Skills
- Suggestive Selling
- Product Merchandising
- Staff education and training
- Goal-Oriented
- Cash Register Operation
- Accurate money handling
- Bagging knowledge
- Merchandising ability
- Organization
- Loss Prevention
- Complaint resolution
- Sales expertise
- Merchandising
- Client Service
- Customer Service
- Sales closing
- Friendly and Helpful
- Interpersonal Communication
- Informed Product Selections
- Speech Clarity
- Merchandise Recommendations
- Adaptability and Flexibility
- Excellent Written and Verbal Communication
- Team Leadership
- Sales floor organization
- Computer Proficiency and Microsoft Office
- Sales Presentations
- Product and service knowledge
- Sales Forecasting
- Revenue Generation
- Lead prospecting
- Network development
- Customer Retention
- Competitor research
- Cold-calling
- Performance Improvement
- Personnel Training
- Contract Negotiations
- Complex Problem-Solving
- Territory Management
- CRM proficiency
- Interpersonal communication skills
- Strategic Planning
- Performance Tracking
- Customer Relations
- Negotiation Tactics
- [Type] marketing
- Customer Relationship Building
- Systems and software expertise
- Closing talents
- Objection handling
- Expense Reporting
- Product and Service Sales
- [Type] industry expertise
- Sales strategy development
- Strategy Development
- Staff Training
- Prospecting skills
- Relationship Building
- Relationship selling
- Product Knowledge
- Retail Merchandising
- Store Organization
- Product Runs
- Payment Processing
Languages
French
Full Professional
English
Native or Bilingual
Timeline
Sales Clerk
Decathlon
04.2023 - 09.2023
Customer Advisor
Lee Valley Tools Ltd
02.2022 - 04.2023
Aircraft Structural Mechanic
CAE Inc
07.1985 - 05.2018
No Degree - Aircraft Assembly
Canadair
High School Diploma -
St Pius X High School