Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marc Gaudreau

Laval,Quebec

Summary

Hardworking customer advisor skilled in managing stock and merchandising products. Expert in assisting customers, multitasking and handling high-volume work. Well-versed in all environments.

Overview

38
38
years of professional experience

Work History

Sales Clerk

Decathlon
04.2023 - 09.2023
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
  • Collaborated with team members to achieve store sales targets and improve overall performance.
  • Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
  • Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
  • Boosted sales by effectively promoting products and engaging with customers.
  • Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
  • Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
  • Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
  • Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
  • Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Kept front check out area clean and organized for efficient service.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.

Customer Advisor

Lee Valley Tools Ltd
02.2022 - 04.2023
  • Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
  • Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
  • Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
  • Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
  • Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
  • Streamlined communication between customers and the company, ensuring timely responses and resolutions.
  • Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
  • Fostered strong relationships with clients by actively engaging them in conversation and genuinely understanding their preferences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.

Aircraft Structural Mechanic

CAE Inc
07.1985 - 05.2018
  • Collaborated with engineering teams to implement design modifications for improved aircraft performance and longevity.
  • Supported aircraft modifications projects by assisting engineers with structural changes while maintaining compliance to regulatory standards.
  • Maintained a clean and organized work environment, upholding safety standards and promoting efficiency within the team.
  • Reduced maintenance downtime by efficiently diagnosing and resolving structural issues on various aircraft models.
  • Managed inventory levels of consumables required for maintenance tasks effectively reducing waste without compromising availability.
  • Enhanced aircraft structural integrity by conducting thorough inspections and performing necessary repairs.
  • Maintained detailed documentation of performed tasks, facilitating seamless handover between shifts and efficient recordkeeping for future reference.
  • Streamlined maintenance processes by implementing lean methodologies and eliminating unnecessary steps in workflows.
  • Coordinated with manufacturers regarding technical support inquiries or warranty claims resulting in faster resolution times.
  • Improved overall aircraft performance by maintaining and repairing fuselage, wings, and other vital components.
  • Read and interpreted aircraft documentation to determine repair feasibility and methods.
  • Assisted with aircraft and equipment transport and movement.
  • Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.

Education

No Degree - Aircraft Assembly

Canadair
Montreal, Canada
08.1980

High School Diploma -

St Pius X High School
Montreal, Canada
06.1975

Skills

  • Suggestive Selling
  • Product Merchandising
  • Staff education and training
  • Goal-Oriented
  • Cash Register Operation
  • Accurate money handling
  • Bagging knowledge
  • Merchandising ability
  • Organization
  • Loss Prevention
  • Complaint resolution
  • Sales expertise
  • Merchandising
  • Client Service
  • Customer Service
  • Sales closing
  • Friendly and Helpful
  • Interpersonal Communication
  • Informed Product Selections
  • Speech Clarity
  • Merchandise Recommendations
  • Adaptability and Flexibility
  • Excellent Written and Verbal Communication
  • Team Leadership
  • Sales floor organization
  • Computer Proficiency and Microsoft Office
  • Sales Presentations
  • Product and service knowledge
  • Sales Forecasting
  • Revenue Generation
  • Lead prospecting
  • Network development
  • Customer Retention
  • Competitor research
  • Cold-calling
  • Performance Improvement
  • Personnel Training
  • Contract Negotiations
  • Complex Problem-Solving
  • Territory Management
  • CRM proficiency
  • Interpersonal communication skills
  • Strategic Planning
  • Performance Tracking
  • Customer Relations
  • Negotiation Tactics
  • [Type] marketing
  • Customer Relationship Building
  • Systems and software expertise
  • Closing talents
  • Objection handling
  • Expense Reporting
  • Product and Service Sales
  • [Type] industry expertise
  • Sales strategy development
  • Strategy Development
  • Staff Training
  • Prospecting skills
  • Relationship Building
  • Relationship selling
  • Product Knowledge
  • Retail Merchandising
  • Store Organization
  • Product Runs
  • Payment Processing

Languages

French
Full Professional
English
Native or Bilingual

Timeline

Sales Clerk

Decathlon
04.2023 - 09.2023

Customer Advisor

Lee Valley Tools Ltd
02.2022 - 04.2023

Aircraft Structural Mechanic

CAE Inc
07.1985 - 05.2018

No Degree - Aircraft Assembly

Canadair

High School Diploma -

St Pius X High School

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Marc Gaudreau