Tom Krupa
Winnipeg
Summary
Skilled jeweller ready to bring expertise and craftsmanship to a new role. Ability to create and repair jewellery while maintaining high standards and attention to detail. Collaborative and flexible team player who consistently meets client and employer expectations and adapts to evolving demands in a dynamic environment.
Overview
4
4
years of professional experience
Work History
Goldsmith Jeweller
Golden Hand Jewellery
07.2021 - Current
- Increased sales revenue by creating unique, high-quality goldsmith jewellery designs that attracted a diverse clientele.
- Maintained a safe work environment by adhering to industry best practices for handling hazardous materials and using specialized tools.
- Negotiated favorable contracts with clients for custom goldsmith jewellery orders, ensuring mutually beneficial terms and pricing structures.
- Streamlined production processes by implementing efficient techniques for repairing, soldering, and polishing gold jewellery.
- Skillfully executed complex engraving tasks on gold jewellery items, adding a personal touch that enhanced their sentimental value to customers.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Supported sales team with accurate service pricing and work descriptions.
- Conducted thorough inspections and cleanings of jewellery items to evaluate expected durability and construction quality.
- Selected and acquired metals and gems for designs.
- Completed accurate measures of customers to produce well-sized pieces proportional to individual dimensions.
- Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
- Constructed both one-off and mass-produced items with skilled finishing work such as rings and pendants.
- Managed inventory levels efficiently by tracking usage patterns and anticipating future demand for raw materials and consumables.
- Performed meticulous repairs on damaged or worn goldsmith jewellery items, restoring them to their original condition and increasing customer satisfaction.
- Enhanced customer satisfaction by providing personalized design consultations and recommending appropriate materials for custom jewelry pieces.
- Conducted thorough quality control checks on finished pieces to ensure adherence to high standards of craftsmanship.
- Educated clients about proper care and maintenance of their goldsmith jewellery items to prolong the life of their investment.
- Collaborated with team members to ensure timely completion of custom orders, resulting in satisfied customers and repeat business.
- Fabricated pieces by hand and using specialized equipment.
- Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
- Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
- Estimated repair costs based on expected labour and materials requirements.
- Developed innovative and attractive jewelry designs and updated current designs by hand or with EZCAD.
- Returned older pieces to lustrous shine by cleaning, polishing and electroplating.
- Worked with twisted and damaged metal items to restore appearance by correcting damages.
- Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing.
Sales Associate
Golden Hand Jewellery
01.2021 - Current
- Organized display cases to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Graduate Certificate - Stone Setting And Engraving
GRS
Emporia, Kansas05-2022
Graduate Certificate - Advanced Stone Setting And Engraving
GRS
Emporia, Kansas 07-2022
Skills
- Collaboration and teamwork
- Workshop organization
- Customer consultation
- Custom jewellery creation and repair
- Sales and marketing
- Antique restoration
- Precision soldering
- Stone Setting
- Technologically Proficient
- Problem-solving
- Active listening
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Goldsmith Jeweller
Golden Hand Jewellery
07.2021 - Current
Sales Associate
Golden Hand Jewellery
01.2021 - Current
Graduate Certificate - Stone Setting And Engraving
GRS
Graduate Certificate - Advanced Stone Setting And Engraving
GRS
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