TOM JAMES
Surrey,BC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Coordinator
FRESH DIRECT PRODUCE
01.2023 - Current
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Specialist
Calvin Klein
08.2021 - 12.2022
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Provided primary customer support to internal and external customers.
Education
MBA - Business Administration
Langara College
Vancouver, BC05.2023
Bachelor of Arts - Business Administration
St.Mary's College
India06.2020
Skills
Data Entry
Teamwork and Collaboration
Time Management
Excellent people skills
Goals and performance
Strong enthusiasm
Goal-oriented mindset
Issue Resolution
Languages
English
Full Professional
Hindi
Professional Working
Tamil
Full Professional
Malayalam
Native or Bilingual
Certification
Hootsuite Certification, Oct, 2022
Social Media Marketing Certification, December, 2022
Microsoft Certification, January, 2020
Timeline
Sales Coordinator
FRESH DIRECT PRODUCE
01.2023 - Current
Customer Service Specialist
Calvin Klein
08.2021 - 12.2022
MBA - Business Administration
Langara College
Bachelor of Arts - Business Administration
St.Mary's College
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