TOM GUO
Calgary,CA-AB
Summary
Sales professional with 10+ years of retail and automotive sales experience, including luxury brands. Proven ability to build strong customer relationships, generate repeat business, and consistently achieve sales targets. Skilled in consultative selling, product demonstrations, and closing deals in high-volume environments.
Overview
8
8
years of professional experience
Work History
Product Advisor
Crowfoot Hyundai
Calgary, Canada
02.2026 - Current
- Guided customers in vehicle selection through personalized consultations, test drives, and product demonstrations
- Clarified vehicle features, financing options, and purchase processes to enhance customer understanding
- Build relationships with customers to drive repeat and referral business
- Maintain CRM database and follow up with leads and past clients
- Negotiated sales agreements, ensuring customer satisfaction throughout the purchasing journey
Sales Consultant
Wolfe Cadillac / Chevrolet GMC Buick
Calgary, Canada
04.2025 - 01.2026
- Cultivated long-term client relationships through consultative sales approach, enhancing customer loyalty
- Delivered vehicle demonstrations and walkarounds to effectively showcase features and benefits, facilitating informed purchase decisions
- Guided customers through financing, warranties, and purchase decisions, ensuring clarity and confidence in their choices
- Managed objections and closed sales while maintaining high customer satisfaction
Automobile Sales Consultant
Universal Ford Lincoln
Calgary, Canada
02.2024 - 04.2025
- Developed customer accounts, generating new sales opportunities and expanding client base
- Educated customers on vehicle features and ownership benefits, enhancing customer satisfaction and informed purchasing decisions
- Worked with finance managers to finalize transactions
- Ensured compliance with automotive sales regulations including AMVIC, safeguarding company operations and customer trust
Product Advisor
Cochrane Toyota
Cochrane, Canada
10.2023 - 02.2024
- Demonstrated vehicles while highlighting features, warranties, and services benefits
- Qualified customers to recommend tailored vehicle options based on needs
- Negotiated pricing to finalize sales contracts, ensuring customer satisfaction
Assistant Store Manager / Sales Supervisor
Moose Knuckles
Calgary, Canada
08.2022 - 10.2023
- Led sales team to consistently exceed store sales targets by implementing strategic training and motivation techniques
- Enhanced key sales metrics, boosting conversion rate and units per transaction through tailored coaching and performance tracking
- Managed clienteling programs and CRM initiatives to foster stronger customer relationships and drive repeat business
- Trained and coached sales associates on product knowledge and selling techniques
Client Advisor (Key Holder)
Tiffany & Co.
Calgary, Canada
03.2021 - 11.2021
- Delivered luxury client experiences, contributing to strong personal sales results
- Established long-term client relationships, fostering repeat business
- Coordinated store operations, including opening and closing procedures
Brand Ambassador
Canada Goose
Calgary, Canada
11.2017 - 03.2021
- Consistently exceeded sales targets in a high-volume luxury retail environment
- Cultivated personal clientele, fostering strong relationships to encourage repeat business
- Supported onboarding and training of new team members, enhancing team integration and performance
Education
Bachelor of Management - Marketing
University of Lethbridge
Diploma - Marketing Management
Medicine Hat College
Skills
- Product demonstrations
- Sales & negotiation
- Client prospecting & follow-ups
- Customer relationship management
- CRM & office software
- Time management
- Team leadership
- Communication & interpersonal skills
Languages
- English, Fluent
- Mandarin, Fluent
Licensing
IFIC, Canadian Investment Funds Course
Earlier Experience
- Sales Associate, Coach
- Store Manager, Kung Pao Wok
- Inventory Associate, WIS International
Timeline
Product Advisor
Crowfoot Hyundai
02.2026 - Current
Sales Consultant
Wolfe Cadillac / Chevrolet GMC Buick
04.2025 - 01.2026
Automobile Sales Consultant
Universal Ford Lincoln
02.2024 - 04.2025
Product Advisor
Cochrane Toyota
10.2023 - 02.2024
Assistant Store Manager / Sales Supervisor
Moose Knuckles
08.2022 - 10.2023
Client Advisor (Key Holder)
Tiffany & Co.
03.2021 - 11.2021
Brand Ambassador
Canada Goose
11.2017 - 03.2021
Bachelor of Management - Marketing
University of Lethbridge
Diploma - Marketing Management
Medicine Hat College