Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tolu Taiwo

Innisfil

Summary

Dedicated customer and sales specialist with extensive experience in technical support, team management, and security operations. Proven strengths in troubleshooting, building strong customer relationships, and excelling in fast-paced environments. Solid background in ensuring compliance and delivering exceptional service. Seeking a dynamic role where expertise can enhance customer experience and drive team success.

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Overview

8
8
years of professional experience

Work History

Customer Service Professional

LASHISH NIGHT LIFE
03.2021 - 06.2025
  • Supported the day-to-day operations of a busy hospitality venue, ensuring a safe, welcoming, and enjoyable atmosphere for all patrons.
  • Provided attentive, high-quality customer service by addressing patron inquiries, resolving concerns on the spot, and ensuring customer needs were met with professionalism and care.
  • Collected and analyzed customer feedback, collaborating with management to implement service improvements that resulted in increased customer satisfaction and repeat business.
  • Coordinated closely with security and management teams to uphold safety protocols, manage crowd control during high-traffic periods while creating a positive guest experience.
  • Assisted in the planning, promotion, and smooth execution of special events, themed nights, and private functions.
  • Managed inventory of supplies and operational equipment, ensuring timely restocking and readiness for daily service as well as special events.
  • Supported team members in delivering a consistent, high-quality experience, contributing to a positive and productive work environment.

Security Guard

VXL Enterprise
08.2024 - 04.2025
  • Monitored premises to ensure safety and security of property and personnel.
  • Conducted regular patrols, identifying and addressing potential security breaches.
  • Collaborated with law enforcement during incidents to provide timely information and support.
  • Trained new guards on protocols, emergency procedures, and equipment usage.
  • Implemented incident reporting procedures to document occurrences accurately and efficiently.
  • Evaluated access control measures and recommended improvements to enhance security effectiveness.
  • Responded promptly to alarms and emergencies, coordinating with emergency services as needed.

Security Supervisor

Niche Security
10.2020 - 06.2024
  • Supervised security personnel, ensuring adherence to protocols and operational standards.
  • Developed and implemented training programs for new security staff, enhancing team performance.
  • Conducted regular audits of security procedures, identifying areas for improvement and compliance.
  • Coordinated emergency response plans, improving readiness for various incidents within the facility.
  • Analyzed incident reports, providing insights to management for strategic decision-making and risk mitigation.
  • Led investigations into security breaches, ensuring timely resolution and reporting to stakeholders.
  • Collaborated with law enforcement agencies, fostering relationships that supported safety initiatives.

Package Handler

UPS
01.2021 - 01.2023
  • Followed safety regulations to maintain a safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed verbal and written instructions to properly move and ship products.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Managed approximately 30 Employees at a time

Senior Customer Service Representative

Twoplugs Incorporated
01.2017 - 01.2022
  • Led customer service team in resolving complex inquiries and enhancing customer satisfaction.
  • Developed training programs for new representatives, improving onboarding efficiency and knowledge retention.
  • Analyzed customer feedback to identify trends, implementing process improvements to enhance service delivery.
  • Mentored junior staff on best practices in conflict resolution and effective communication techniques.
  • Collaborated with cross-functional teams to streamline workflows and improve response times for customer requests.

Education

High School Graduate -

Bramalea Secondary School
Brampton, ON
07.2018

Skills

  • Ontario security guard certification
  • Emergency First AID with CPR (C) and AED
  • Valid Ontario Driving License (G2)
  • Proficient Verbal and written communication
  • Workplace safety
  • Strong Work Ethics
  • Punctuality
  • Security protocols
  • Physical fitness
  • Customer Forums
  • Team Work
  • Ability to solve problem
  • Accountability and Dependability
  • Computer efficiency
  • Reporting skills
  • English fluency
  • [Product or service] support
  • Quality assurance
  • De-escalation techniques
  • Payment processing
  • CRM software
  • Language proficiency
  • Active listening
  • Relationship building

Timeline

Security Guard

VXL Enterprise
08.2024 - 04.2025

Customer Service Professional

LASHISH NIGHT LIFE
03.2021 - 06.2025

Package Handler

UPS
01.2021 - 01.2023

Security Supervisor

Niche Security
10.2020 - 06.2024

Senior Customer Service Representative

Twoplugs Incorporated
01.2017 - 01.2022

High School Graduate -

Bramalea Secondary School

Similar Profiles

CREATE PROFILE
Tolu Taiwo